Type
COMPULSORY

Department Abbreviation
BA

Department
DEPARTMENT OF BUSINESS ADMINISTRATION

Course Outlines

Το μάθημα αυτό εισάγει τους φοιτητές στη θεωρία, στις μεθόδους και στις εφαρμογές της διοίκησης παραγωγής. Ειδικότερα, τα θέματα που αναπτύσσονται περιλαμβάνουν: Ο Ρόλος της Σύγχρονης Διοίκησης Λειτουργιών/ Παραγωγής στην Επιχείρηση, Ο Στρατηγικός Ρόλος της Διοίκησης Λειτουργιών/ Παραγωγής, Προβλέψεις Ζήτησης, Ανάλυση και Επιλογή Θέσης Εγκατάστασης, Σχεδίαση Προϊόντων, Σχεδίαση Παραγωγικής Δυναμικότητας, Σχεδίαση Παραγωγικής Διαδικασίας &, Επιλογή Χωροταξικής Διάταξης, Διαχείριση Αποθεμάτων. Η μελέτη των παραπάνω θεμάτων συνοδεύεται από παρουσίαση και ανάλυση πραγματικών περιπτώσεων (case studies).

Type
COMPULSORY

Department Abbreviation
MBA

Department
MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)

Course Outlines

The primary objective of this course is to provide specialized and cutting-edge knowledge in relation to the issues of operations management and their strategic importance in any organization. The objective is for students to gain a basic understanding of the main challenges and problems faced by operations management executives in both industry and service organizations and to apply critical thinking and state of the art methods and tools,  in order to make the corresponding decisions. 

The course introduces students to the basic principles, theories, methodologies and practices of operations management and helps them to understand and critically view its role within a firm, its role in increasing competitiveness and its interaction with other core business functions. Key areas of operations management are presented and analyzed, as well as the necessary tools and techniques used for successful decision making in these areas. As a result, the course offers students specialized problem-solving skills in the respective subjects.

Each course is devoted to a specific topic of Operations Management (Demand Forecasting; Site Selection; Spatial Planning; Capacity Planning; Product design, Process Design; Inventory Management, Just-In-Time (JIT) Systems & Lean Manufacturing Time Based Competition (TBC), Supply Chain Management (SCM). 

The topics are systematically analyzed and the corresponding scientific developments are presented. Theory and practice are combined through the study of real cases in Greek and global companies, cultivating the students' critical thinking. Finally, students study in teams and present in class, challenges and best practices from industry-leading companies in operations areas, offering significant stimuli for their subsequent research and/or professional activity.

Type
ELECTIVE

Department Abbreviation
MBA

Department
MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)

Course Outlines

The primary objective of the course is to provide specialized knowledge and cutting-edge knowledge of the challenges/problems surrounding the management of service organizations. The aim is for students to gain a basic understanding of the challenges and opportunities faced by executives in service management. The topics are systematically analysed and the corresponding scientific developments are presented. Each course is devoted to a specific topic of Service Management and examines the activities and management challenges faced by various service organizations.

Individual objectives of the course concern the following:

• Developing knowledge about what is happening in the area of service management.
• Study of service companies that are prominent in their industry to be used as a benchmark.
• Understanding the organizational importance of managing service businesses to achieve a high degree of satisfaction for internal and external customers.
• Developing knowledge about opportunities related to human resource development that can contribute to the competitiveness of service enterprises.
• Understanding the dimensions of service development and expansion both locally and internationally.
• Understanding the factors affecting productivity and quality in the service sector.

Theory and practice are combined through the study of real cases in Greek and foreign service companies, cultivating the students' original thinking. Finally, the students themselves study and present, through group work, challenges and best practices in the above service management topics from leading companies in their sector, offering stimuli for their subsequent research and/or professional activity.

Type
ELECTIVE

Department Abbreviation
MBA

Department
MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)

Course Outlines

The primary objective of the course is to provide specialized and cutting-edge knowledge about the challenges/problems involved in quality management and improvement and its strategic importance in any organization. The aim is for students to identify and explain the main questions and problems faced by executives in terms of quality management and improvement, customer satisfaction, as well as the satisfaction of all stakeholders of a business, both in industry and in service organizations. Students practice their critical thinking about how the quality of the offered products (goods and services) is defined, how it is managed and how it is improved, as well as the quality of the operations of the organizations and make the corresponding decisions.

Students understand the basic principles, theories, methodologies and practices of quality management, distinguish and judge the role of quality within the enterprise, its effect on increasing the competitiveness of the enterprise and its importance for its overall performance and sustainability. Students recognize and analyze the basic quality models, as well as the basic tools and methods used in solving quality problems and in its continuous improvement. Each course is devoted to a specific topic of Total Quality Management (Definitions, historical development and significance of Total Quality Management, Dimensions and Costs of quality, Quality and productivity, basic philosophies and principles of QMS, ISO 9000 quality management systems, ISO 14000 environmental management systems, EFQM/ MBNQA/CAF Business Excellence Models, Benchmarking, Quality Improvement Tools, Statistical Quality Control and Process Capability Analysis, Six Sigma Methodology).

Students relate theory to practice, conclude the benefits of adopting key areas of operations management, expand and increase knowledge in the field of Total Quality Management and cultivate original thinking through the study of real cases in Greek and foreign companies. In this way they can use the knowledge and skills they have acquired in a professional / business context.

Περιλαμβάνει Βιβλία ή/και μονογραφίες σε διεθνείς ή ελληνικούς εκδοτικούς οίκους. Κεφάλαια ή άρθρα συλλογικών τόμων ή επιμέλεια τόμων σε διεθνείς ή ελληνικούς εκδοτικούς οίκους.

2019

• Katsanika, E., Gotzamani, K. (2019) “Communication Barriers and Social Capital: Improving Information and Knowledge Flows in Public Services”, accepted for publication in Ismyrlis V. (Ed.) Knowledge Management Practices in the Public Sector, IGI Global/

2018

• Επιμέλεια Ελληνικής Έκδοσης για το βιβλίο «Βασικές Αρχές της Βιώσιμης Επιχείρησης», ISBN: 978-9925-563-15-9, Copyright © 2018, Broken Hill Publishers LTD, μετάφραση στην ελληνική γλώσσα του βιβλίου: “Foundations of Sustainable Business Theory, Function and Strategy” of Nada R. Sanders, Ph.D and John D. Wood, J.D. ISBN: 978-1-118-44104-6, Copyright © 2015, John Wiley & Sons, Inc.

2017

• Μαστρογιάννη, Κ., Γκοτζαμάνη, Κ., Τσιότρας, (2017) Γ., «Αξιολόγηση ποιότητας υπηρεσιών φυσικοθεραπείας στα πλαίσια της πρωτοβάθμιας φροντίδας υγείας», έγινε δεκτό για εισαγωγή στον Επιστημονικού Τόμο προς τιμήν του Ομότιμου Καθηγητή Κυρίου Γεωργίου Οικονόμου, Πανεπιστήμιο Πειραιά
• Γεωργίου, Α., Γκοτζαμάνη, Κ., Ξανθοπούλου, Σ., Καμβύση, Κ., και Ανδρονικίδης, Α. (2017), «Εφαρμογή της μεθοδολογίας QFD-AHP-ANP για το σχεδιασμό ενός ακαδημαϊκού μαθήματος», έγινε δεκτό για εισαγωγή στον Επιστημονικό Συλλογικό Τόμο προς τιμή του ομότιμου Καθηγητή Γ. Οικονόμου, Πειραιάς: Πανεπιστήμιο Πειραιώς.
• Μαστρογιάννη, Κ., Γκοτζαμάνη, Κ., Τσιότρας, (2017) Γ., «Αξιολόγηση ποιότητας υπηρεσιών φυσικοθεραπείας στα πλαίσια της πρωτοβάθμιας φροντίδας υγείας», έγινε δεκτό για εισαγωγή στον Επιστημονικού Τόμο προς τιμήν του Ομότιμου Καθηγητή Κυρίου Γεωργίου Οικονόμου, Πανεπιστήμιο Πειραιά.
• Γεωργίου, Α., Γκοτζαμάνη, Κ., Ξανθοπούλου, Σ., Καμβύση, Κ., και Ανδρονικίδης, Α. (2017), «Εφαρμογή της μεθοδολογίας QFD-AHP-ANP για το σχεδιασμό ενός ακαδημαϊκού μαθήματος», έγινε δεκτό για εισαγωγή στον Επιστημονικό Συλλογικό Τόμο προς τιμή του ομότιμου Καθηγητή Γ. Οικονόμου, Πειραιάς: Πανεπιστήμιο Πειραιώς

2016

• Gianni, M., & Gotzamani, K. (2016), "Integrated management systems and information management systems: Common threads", in Papajorgji, P., Pinet, F., Guimarães, A. M., & Papathanasiou, J. (Eds.), Automated Enterprise Systems for maximizing Business Performance, IGI Global, USA, pp. 195-214.

2007

• Κοεμτζή Μ., Γκοτζαμάνη Κ. (2007), "Το Benchmarking και η Μέτρηση της Απόδοσης: Αντικρουόμενα ή Αλληλένδετα Εργαλεία;", Τιμητικός Τόμος Καθηγητή Αριστοκλή Ιγνατιάδη, pp. 393-414.
• Γκοτζαμάνη, Κ., Βούζας, Φ. (2007), "Οι Κρίσιμοι Παράγοντες Επιτυχίας Ενός Προγράμματος Διοίκησης Ολικής Ποιότητας: Οι Σημαντικότεροι Λόγοι Αποτυχίας Και Οι Απαραίτητες Προϋποθέσεις Για Επιτυχημένη Εφαρμογή", Τιμητικός Τόμος Καθηγητή Αριστοκλή. Ιγνατιάδη, pp.141-170.

2006

• Γκουτάκου, Α., Γκοτζαμάνη, Κ. (2006), "Η Ολοκλήρωση των Συστημάτων ISO 9000 και ISO 14000: Οι Προϋποθέσεις, η Διαδικασία, τα Οφέλη και οι Περιορισμοί της Εκπόνησης", Τιμητικός Τόμος Αναπληρωτή Καθηγητή Απόστολου Κομπότη, pp.63-92.
• Βούζας, Φ., Γκοτζαμάνη, Κ. (2006), "Διερεύνηση της Σχέσης Διοίκησης Ολικής Ποιότητας και Παραγόντων του Οργανωσιακού Περιβάλλοντος - Θεωρητική Τεκμηρίωση", Τιμητικός Τόμος Καθηγήτριας Μαρίας Νεγρεπόντη - Δελιβάνη, pp.19-45.

Περιλαμβάνει Άρθρα σε διεθνή ή ελληνικά επιστημονικά περιοδικά (με κριτές).

2024

• Mastos T and Gotzamani K. (2024), Sustainable supply chain management in the food industry: a case study of enablers and inhibitors from Greek small enterprises, World Review of Entrepreneurship, Management and Sustainable Development, Vol. 20, No. 1, 2024

2023

• Keramida, E., Psomas, E. and Gotzamani, K. (2023), "The impact of Lean adoption on organizational performance in a public service: the case of the Greek citizen’s service centers", International Journal of Lean Six Sigma, Vol. 14 No. 7, pp. 1544-1565. https://doi.org/10.1108/IJLSS-01-2023-0004
• Mantratzis, P., Tsiotras, G., Tsironis, L. K., & Gotzamani, K. (2023) “Exploring the Impact of Supermarket Store Layout and Atmospheric Elements on Consumer Behavior: A Field Research Study in Greece”, Journal of Operations and Strategic Planning, 6(2), 131-151. https://doi.org/10.1177/2516600X231203492
• Paltayian, G., Georgiou, A. and Gotzamani, K. (2023), "A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-02-2021-0030

  View Publication

• Kamvysi K., Andronikidis A., Georgiou A., Gotzamani K. (2023) “A Quality Function Deployment Framework for Service Strategy Planning”, Journal of Retailing and Consumer Services, Volume 73, July 2023, 103343, https://doi.org/10.1016/j.jretconser.2023.103343
• Kessopoulou, E., Gotzamani, K. Xanthopoulou, S., Tsiotras, G. (2023) “Conceptualizing and Validating a Model for Benchlearning Capability: Results from the Greek Public Sector”, Sustainability, 15, 1383. https://doi.org/10.3390/ su15021383.

2022

• Mastos T, Gotzamani K, Kafetzopoulos D. (2022) Development and Validation of a Measurement Instrument for Sustainability in Food Supply Chains, Sustainability, 14(9):5203, https://doi.org/10.3390/su14095203

  View Publication

• Mastos, T., Gotzamani, K. (2022) Sustainable Supply Chain Management in the Food Industry: A Conceptual Model from a Literature Review and a Case Study, Foods 2022, 11, 2295, doi: 10.3390/foods11152295

  View Publication

• Kafetzopoulos, D., Gotzamani, K. (2022), "The effect of talent management and leadership styles on firms’ sustainable performance", European Business Review, Vol. ahead-of-print, No. ahead-of-print. https://doi.org/10.1108/EBR-07-2021-0148

  View Publication

2021

• Kafetzopoulos, D., Gotzamani K. (2021) Effect of leadership on ΒΜΙ and competitive advantage of SMEs, International Journal of Innovation Management, Vol. 25, No. 9, DOI: 10.1142/S1363919621501012

  View Publication

2020

• Kafetzopoulos, D., Gotzamani, K., Vouzas, F. (2020), “Management Innovation, Drivers and Outcomes: The Moderating Role of Organisational Size” International Journal of Innovation Management, Vol. 25, No. 02, https://doi.org/10.1142/S1363919621500213

  View Publication

• Gianni, M. and Gotzamani, K. (2020), "Extrovert integrated management systems", The TQM Journal, pp. 1754-2731, https://doi.org/10.1108/TQM-12-2019-0294

  View Publication

2019

• Tzavlopoulos, I., Gotzamani, K., Andronikidis, A. and Vassiliadis, C. (2019), "Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty", International Journal of4uality and Service Sciences, Vol. 11, No. 4, pp. 576-587. https://doi.org/102108/IJQSS-03-2019-0047

  View Publication

• Kafetzopoulos, D., Gotzamani, K. (2019) “Investigating the role of EFQM enablers in innovation performance", The TQM Journal, Vol. 31, No. 2, pp. 239-256, DOI 10.1108/TQM-09-2018-0124
• Kafetzopoulos, D., Gotzamani, K. (2019) “The relationship between EFQM enablers and business performance: the mediating role of innovation" Journal of Manufacturing Technology Management, Vol. 30 No. 4, pp. 684-706, DOI 10.1108/JMTM-06-2018-0166
• Christina Nizamidou, Fotis Vouzas, Katerina Gotzamani, (2019) "Exploring the interrelationship between quality, safety and HR within crisis management framework", The TQM Journal, https://doi.org/10.1108/TQM-08-2018-0106

2018

• Cabecinhas, Mónica; Domingues, Pedro; Sampaio, Paulo; Bernardo, Merce; Franceschini, Fiorenzo; Galetto, Maurizio; Gianni, Maria; Gotzamani, Katerina; Mastrogiacomo, Luca; Hernandez-Vivanco, Alfonso, (2018) “Integrated Management Systems Diffusion Models in South European Countries", International Journal of Quality & Reliability Management (IJQRM), vol. 35, No. 10, pp. 2289-2303, https://doi.org/10.1108/IJQRM-03-2017-0044
• Gotzamani, K., Georgiou, A., Andronikidis, A., Kamvysi, K., (2018), "Introducing Multivariate Markov Modelling within QFD to Anticipate Future Customer Needs in Product Design", International Journal of Quality & Reliability Management, Vol. 35 Issue: 3, pp.762-778, https://doi.org/10.1108/IJQRM-11-2016-0205
• Psomas, E., Gotzamani, K., Kafetzopoulos, D., (2018) "Determinants of company innovation and market performance", The TQM Journal, Vol. 30 Issue: 1, pp.54-73, https:// doi.org/10.1108/TQM-07-2017-0074

2017

• Gianni, M., Gotzamani, K., Tsiotras, G. (2017), "Multiple perspectives on integrated management systems and corporate sustainability performance", Journal of Cleaner Production, Vol. 168, pp.1297-1311. https://doi.org/10.1016/j.jclepro.2017.09.061.
• Bernardo, M., Gianni, M., Gotzamani, K., Simon, A. (2017), "Is there a common pattern to integrate multiple management systems? A comparative analysis between organizations in Greece and Spain", Journal of Cleaner Production, Vol. 151, pp. 121-133, doi: 10.1016/j.jclepro.2017.03.036
• Maletič, D., Maletič, M., Al-Najjar, B., Gotzamani, K., Gianni, M., Kalinowski, T.B., Gomišček, B. (2017) «Contingency Factors Influencing Implementation of Physical Asset Management Practices», Organizacija, Vol. 50, No. 1, pp. 3-16.
• Paltayian, George N., Georgiou, Andreas C., Gotzamani, Katerina D., Andronikidis, Andreas I., (2017) “Aligning customer requirements and organizational constraints to service processes and strategies”, Business Process Management Journal, Vol. 23 Issue: 5, pp.1018-1042, https://doi.org/10.1108/BPMJ-10-2015-0140
• Tsironis, L., Gotzamani, K., Mastos, T., (2017), “E-Business Critical Success Factors: Towards the Development of an Integrated Success Model”, Business Process Management Journal, Vol. 23 Issue: 5, pp.874-896, https://doi.org/10.1108/BPMJ-02-2016-0030
• Gianni, M., Gotzamani, K., Vouzas F. (2017), “Food Integrated Management Systems: Dairy Industry Insights”, International Journal of Quality & Reliability Management (IJQRM.), Vol. 34 Iss 2 pp. 194 – 215.

2016

• Bernardo, M., Gotzamani, K., Vouzas, F., Casadesus, M., (2016), "A qualitative study on integrated management systems in a non-leading country in certifications" Total Quality Management & Business Excellence, vol. 29, No. 4, 453-480, DOI:10.1080/14783363.2016.1212652
• Gianni, M., Gotzamani, K., & Linden, I. (2016). How a BI-wise Responsible Integrated Management System May Support Food Traceability. International Journal of Decision Support System Technology (IJDSST), 8(2), 1-17. doi:10.4018/IJDSST.2016040101

2015

• Kafetzopoulos, D., Gotzamani, K., Gkana, V. (2015) "Relationship between quality management, innovation and competitiveness. Evidence from Greek companies", Journal of Manufacturing Technology Management, Vol. 26 Iss: 8, pp.1177 - 120
• Kafetzopoulos, D., Psomas, E., Gotzamani K., (2015) "The impact of quality management systems on the performance of manufacturing firms", International Journal of Quality & Reliability Management, Vol. 32, Iss: 4, pp.381 - 399

2014

• Gianni, M., Gotzamani, K., (2014), "Management Systems Integration: lessons from an abandonment case", Journal of Cleaner Production, Volume 86, 1 January 2015, Pages 265-276
• Kamvysi, K., Gotzamani, K., Georgiou, A., Andronikidis, A., (2014), "Capturing and prioritizing students' requirements for course design by embedding Fuzzy-AHP and linear programming in QFD", European Journal of Operational Research (EJOR), Vol. 237, Issue 3, pp.1083-1094.
• Kafetzopoulos D., Gotzamani, K., Psomas, E., (2014), "The impact of employees' attributes on the quality of food products", International Journal of Quality & Reliability Management, Vol. 31 Iss: 5, pp.500 - 521.
• Kafetzopoulos, D., Gotzamani, K., (2014), "Critical factors, food quality management and organizational performance", Food Control 40 (2014), pp.1-11. (Συμπεριλήφθηκε στα "Most Downloaded Food Control Articles" -http://www.journals.elsevier.com/food-control/most-downloaded-articles/)

  View Publication

2013

• Vakalopoulou, M., Tsiotras, G., Gotzamani, K. (2013), "Implementing CAF in Public Administration: Best Practices in Europe - Obstacles and Challenges", Benchmarking: An International Journal, Vol. 20, No. 6, pp. 744-764.
• Kafetzopoulos, D., Gotzamani, K., Psomas, Ε. (2013), "Quality Systems and Competitive Performance of Food Companies", Benchmarking: An International Journal, Vol.20, No. 4, pp.463-483.

2012

• Paltayian, George N., Georgiou, Andreas C., Gotzamani, Katerina D., Andronikidis, Andreas I., (2012) "An integrated framework to improve quality and competitive positioning within the financial services context", International Journal of Bank Marketing, Vol. 30 Iss: 7, pp.527 - 547

2011

• Fotopoulos, C., Kafetzopoulos, D., Gotzamani, K. (2011), "Critical factors for effective implementation of the HACCP system: A Pareto analysis", British Food Journal, Vol. 113, No. 5. pp. 578-597.

2010

• Gotzamani, K., Longinidis, P., Vouzas, F. (2010), "The logistics services outsourcing dilemma: Quality management and financial performance perspectives", Supply Chain Management: An International Journal, Vol. 15, No. 6, pp. 438-453. (Selected for Inclusion in Emerald's Reading ListAsssist)
• Kamvysi, K., Gotzamani, K., Georgiou, A., Andronikidis, A. (2010) "Integrating DEAHP and DEANP into the Quality Function Deployment", The TQM Journal, Vol. 22, No. 3, pp. 293-316.
• Gotzamani, K., Theodorakioglou, Y., (2010) "Critical barriers to the implementation of close supplier-buyer relationships: the case of the Greek manufacturing industry", International Journal of Logistics: Research and Applications, Vol. 13, No. 3, pp. 211-224.
• Gotzamani. K. (2010), "Results of an Empirical Investigation on the Anticipated Improvement Areas of the ISO 9001:2000 Standard", Total Quality Management & Business Excellence, Vol. 21, No. 6, pp. 687-704.
• Theodorakioglou, Y., Gotzamani, K., Tsiotras, G. (2010), "Supplier management practices in a SCM context - The case of the Greek manufacturing industry", International Journal of Business and Systems Research (IJBSR), Vol. 4, No. 1, pp. 42-61.

2009

• Gotzamani, K., Tzavlopoulos, Y. (2009), "Measuring e-commerce quality: an exploratory review", International Journal of Quality and Service Sciences (IJQSS), Vol. 1, No. 3, pp. 271-279.
• Longinidis, P., Gotzamani, K. (2009), "ERP user satisfaction issues: Insights from a Greek industrial giant", Industrial Management and Data Systems, Vol. 109, No. 5, pp.628-645.
• Andronikidis, A., Georgiou, A.C., Gotzamani, K. and Kamvysi, Κ. (2009), "The Application of Quality Function Deployment in Service Quality Management", The TQM Journal, Vol. 21, No. 4, pp. 319-333.
• Gotzamani, K., Vouzas, F., Longinidis, P. (2009), "Quality Management in the Logistics Function: A Study of the Greek Industry", International Journal of Business Excellence, Vol.2, No. 2, pp.194-218.

2007

• Melidonioti, M., Gotzamani, K. (2007), "Standardization and Quality in Greek Banking Services", MIBES (Management of International Business & Economic Systems) Transactions On Line Journal (MTOL), ISSN 1790-9899, Vol.1, No. 1, Autumn 2007, pp. 60-74.
• Gotzamani, K., Tsiotras, G., Nikolaou M., Nikolaides, A., Hadjiadamou, V. (2007), "The Contribution to Excellence of ISO 9001: The Case of Certified Organisations in Cyprus", The TQM Magazine, Vol. 19, No. 5, pp. 388-402.

2006

• Theodorakioglou, Y., Gotzamani, K., Tsiotras, G. (2006), "Supplier Management and its Relationship to Buyer's Quality Management" Supply Chain Management: An International Journal, Vol. 11, No. 5, pp. 148-159.
• Gotzamani, K., Theodorakioglou, Y, Tsiotras (2006), G., "A Longitudinal Study of ISO 9000 Contribution towards TQM in the Greek industry", The TQM Magazine, Vol. 18, No. 1, pp. 44-54.

2005

• Gotzamani, K., (2005), "The implications of the new ISO 9000:2000 standards for certified organizations: anticipated benefits & implementation pitfalls", International Journal of Productivity & Performance Management, vol. 54, No. 8, pp. 645-657.
• Vouzas, F., Gotzamani, K. (2005), "Best Practices of Selected Greek Organizations on their Road to Business Excellence", The TQM Magazine, Vol. 17, No. 3, pp. 259-266

2004

• Gotzamani, K. (2004), "A Thorough Analysis of ISO 9000 Contribution to Small and Medium Enterprises: A Comparison With large Enterprises", International Journal of Management Practice, Vol. 1, No. 1, pp. 41-56.

2002

• Gotzamani, K., Tsiotras, G. (2002), "The True Motives Behind ISO 9000 Certification. Their Effect On The Overall Certification Benefits and Long-Term Contribution Towards TQM", International Journal of Quality and Reliability Management, Vol. 19, No. 2, pp. 151-169.

2001

• Gotzamani, K., Tsiotras, G. (2001), "An Empirical Study of the ISO 9000 Contribution Towards Total Quality Management", International Journal of Production & Operations Management, Vol. 21, No. 10, 2001, pp. 1326-1342.

1996

• Tsiotras G., Gotzamani K. (1996), "ISO 9000 as an Entry Key to TQM: The Case of the Greek Industry", International Journal of Quality and Reliability Management, Vol. 13, No. 4, pp. 64-76.

Περιλαμβάνει Άρθρα σε δημοσιευμένα πρακτικά διεθνών ή ελληνικών συνεδρίων (με κριτές).

2019

• Kamvysi, Κ., Andronikidis, A., Georgiou, A.C., and Gotzamani, K. (2019), “Fostering Sustainability in Tourism Supply Chains: A QFD Decision Framework”, EMRBI 12th Annual EUROMED Academy of Business (EMAB) Conference, Thessaloniki, Greece, September 18- 20
• [60] Gkana V., Gotzamani K. (2019) "Combining quality management and innovation: A framework for hotel firms", 3rd International Scientific Conference "Tourism, travel and hospitality at crossroads: The way ahead" (TOURMAN), Thessaloniki, Greece, October 2019
• Gianni, M., Gotzamani, K. (2019) “Extrovert Integrated Management Systems”, Excellence in Services International Conference (EISIC), Thessaloniki, Greece, August 2019.

2018

• Kamvysi, Κ., Andronikidis, A., Gotzamani, K., and Georgiou, A.C. (2018), “A Decision Framework for Sustainable Supply Chain Management in Tourism: A consolidated QFD framework”, 47th EMAC Annual Conference, People Make Marketing, University of Strathclyde, Glasgow, UK, May 29-June 1
• Mastos T.D. and Gotzamani K. (2018), “Enablers and inhibitors for implementing Sustainable Supply Chain Management practices: Lessons from SMEs in the food industry”, 25th International EurOMA Conference, Budapest, Hungary
• Kamvysi, Κ., Andronikidis, A., Georgiou, A.C., and Gotzamani, K. (2018), “A QFD framework for Sustainable Supply Chain Management in Tourism ”, 8th International Conference on Tourism (ICOT) 2018, Kavala, Greece, June 27- 30
• Gkana V. and Gotzamani K. (2018). Quality and innovation in the hospitality industry: A literature review. Paper presented at 3rd International Conference on Quality Engineering and Management (pp. 420-437). Barcelona: International Conference on Quality Engineering and Management

2017

• G.N. Paltayian, A.C. Georgiou, K. Gotzamani and A. Andronikidis (2017) “Combining Quality Management Tools with Quantitative Approaches to Improve Ε-Βanking Οperations.”, Global Conference on Services and Management, Volterra, Italy, 2017

2016

• Cabecinhas, M., Domingues, J.P.T., Sampaio, P., Bernardo, M., Franceschini, F., Galetto, M., Gianni, M., Gotzamani, K., Mastrogiacomo, L. and Hernandez-Vivanco, A. (2016), “Integrated Management Systems diffusion in South European countries”, 2nd International Conference on Quality Engineering and Management, July 13-15, Guimaraez, Portugal, Conference Proceedings, pp. 729-749.

  View Publication

• Maletič, D., Maletič, M., Al-Najjar, B., Gotzamani, K., Gianni, M., Kalinowski, T.B., Pačaiová, H., Nagyová, A. and Gomišček, B. (2016), “The role of contingency factors in physical asset management An empirical examination”, EuroMaintenance 2016 Conference, 31 May-1 June, Athens, Greece, Conference Proceedings, pp. 93-99.
• Gianni M., Gotzamani, K., Tsiotras, G. (2016), "Multiple percpectives on integrated management systems and corporate sustainability performance", 19th QMOD, ICQSS, September 21-23, 2016, Rome, Italy, Conference Proceedings, pp. 571-592.
• Kafetzopoulos, d., Gotzamani, K., Psomas, E. (2016), "A Conceptual Framework of Quality Management, Innovation and Business Performance", 19th QMOD, ICQSS, September 21-23, 2016, Rome, Italy, Conference Proceedings, pp. 393-407.

2015

• Gianni, M., Gotzamani, K., Linden, I. (2015), "Towards a BI Platform to Support Food Traceability Management:  Benefits and Challenges Identification", book of abstracts, ICDSST 2015 conference, Belgrade, Serbia, May 27-29, 2015.
• Kamvysi, Κ., Gotzamani, K., Andronikidis, A., Georgiou, A.C. (2015), "Incorporating a Multivariate Markov Chain model into Quality Function Deployment Framework", 16th Conference of ASMDA International Society, June 30 - July 4, Athens, Greece.
• Psomas, E., Kafetzopoulos, D., Gotzamani, K. (2015), "The impact of leadership and process management on company innovation and market performance", 15TH EURAM, June 17-20, 2015, Warsaw, Poland.
• Gianni, M., Kafetzopouos, D., Gotzamani, K. (2015), "Quality management adoption and competitiveness of Greek companies in a fluctuating economic environment", 59th EOQ Quality Congress, June 11-12, 2015, Athens, Greece.

2014

• Gianni, M., Gotzamani, K., Vouzas, F. (2014), "Integrated Management Systems in the Food Sector: Insights from a Dairy Plant", 1st International Conference on Quality Engineering and Management (ICQEM), September 15-16, 2014, Guimaraes - Portugal.
• Gianni, M., Gotzamani, K., (2014), "Exploring The Integration Of Management Systems In Services", 8th AMA SERVSIG, International Service Research Conference, June 13-15, 2014, Thessaloniki, Greece.

2013

• Kilbasanis, A., Gotzamani, K., Vassiliadis, C. and Andronikidis, A, (2013) Does green mean fresh? Examining the framework of Green Brand Equity for Gen Y, 42nd EMAC Conderence, Lost in Translation: Marketing in an interconnected world, Istanbul Technical University, Turkey, 4-7 June 2013.
• Bernardo, M., Gotzamani, K., Gianni, M., (2013), "Certification maturity as a diffusion factor for management systems integration", 20th EUROMA Conference, 7-12 June 2013, Dublin, Ireland.
• Gianni, M., Gotzamani, K., (2013), "Management Systems Integration in Practice - A case of abandonment" 16th QMOD Conference, 4-6 September 2013, Portoroz, Slovenia.
• Kessopoulou, E., Korea, A., Gotzamani, K., Koemzi, M., Tsiotras, G., (2013), "Are CAF self-assessed public organizations ready for benchlearning? A Greek experience" 16th QMOD Conference, 4-6 September 2013, Portoroz, Slovenia.

2012

• Kamvysi, Κ., Andronikidis, A., Gotzamani, K., and Georgiou, A.C. (2012) "Listening to our customers in higher education institutions", 41st EMAC Conference, Marketing to Citizens: Going Beyond customers and consumers, ISCTE Business School, Lisbon, Portugal, 22-25 May 2012

2011

• Καλύβα, Ε., Γκοτζαμάνη, Κ. (2011), "Ανασχεδιασμός Διαδικασιών Δημόσιας Διοίκησης με χρήση Πληροφοριακών Συστημάτων: Ένα Θεωρητικό Πλαίσιο" Πρακτικά Ελληνικού Συνεδρίου Διοίκησης και Οικονομίας (ΕΣΔΟ), σελ. 329-345, 16-18 Σεπτεμβρίου, TEI Σερρών.
• Georgiou, A. C., Kamvysi, K., Andronikidis, A. and Gotzamani, K. (2011), "Advancing QFD to improve service quality", BALCOR 2011-1st International Symposium and 10th Balkan Conference on Operational Research, September 22-25, University of Macedonia, Thessaloniki, Greece.
• Bernardo, M., Gotzamani, K., Vouzas, F., Casadesus, M. (2011), "A Qualitative Study on Management Systems Integration", Conference Proceedings ISBN: 84-8081-211-7, 14th QMOD Conference on Quality and Service Sciences, August 29-31, San Sebastian, Spain.
• Kamvysi, K., Gotzamani, K., Andronikidis, A., Georgiou, A. (2011), "An Extended Fuzzy QFD Methodology in the Design and Evaluation of Academic Courses", Conference Proceedings ISBN: 84-8081-211-7, 14th QMOD Conference on Quality and Service Sciences, August 29-31, San Sebastian, Spain.
• Gotzamani, K. (2011), "The need for effective quality management in the Public Sector: The case of the Common Assessment Framework (CAF)", Keynote Speaker, Proceedings of the 15th ICIT Conference, July 26-28, Kuala Lumpur, Malaysia.

2010

• Andronikidis, A., Kamvysi, K., Gotzamani, K., Georgiou, A. (2010), "Exploring Alternative Approaches in Prioritizing Consumers' Selection Criteria In A Service Setting", Conference Proceedings, 39th EMAC Conference, June 1-4 2010, Copenhagen Business School, Copenhagen, Denmark.

2009

• Kamvysi, K., Gotzamani, K., Georgiou, A., Andronikidis, A. (2009), "Integrating DEAHP and DEANP into the Quality Function Deployment", Long Abstracts & Papers Proceedings, 12th Toulon Verona & 13th QMOD Conference, August 28-30, Verona, Italy. **Selected among the Best Papers of the conference
• Gotzamani, K., Tzavlopoulos, Y. (2009), "Measuring e-commerce-quality: An exploratory review", Long Abstracts & Papers Proceedings, 12th Toulon Verona & 13th QMOD Conference, August 28-30, Verona, Italy. **Selected among the Best Papers of the conference
• Kamvysi, K., Gotzamani, K., Georgiou, A.C., Andronikidis, A. (2009), "An integrative QFD approach for bank customers satisfaction", Proceedings of the 2nd Biannual International Conference on Services Marketing" (2nd BIC), November 4-6, Thessaloniki, Grrece, pp. 227-242.
• Maditinos, Z., Vassiliadis, C., Gotzamani, K., Vouzas, F. (2009), "Service Harm Crisis: The Swiss Cheese Effect in Helios Airways Tragedy", Proceedings of the 2nd Biannual International Conference on Services Marketing (2nd BIC), November 4-6, Thessaloniki, Grrece, pp. 354-360.

2008

• Andronikidis, A., Georgiou, A., Gotzamani, K., Kamvysi, K. (2008) "The Application of Quality Function Deployment in Service Quality Management, Proceedings of the 11th Toulon Verona Conference, 4-6 September, Florence, Italy, pp. 675-690.
• Georgiou, A., Gotzamani, K., Andronikidis, A., Paltayan, G. (2008), "A combined QFD, AHP and ANP approach for quality improvement and capacity expansion in the Greek Banking sector: Some Preliminary Results", Proceedings of the 11th QMOD (Quality Management and Organizational Development) Conference, Sweden.

2007

• Χατζηπαναγιώτη Μ., Γκοτζαμάνη, Κ., Ιακώβου, Ε. (2007), "Διαχείριση Ποιότητας στην Εφοδιαστική Αλυσίδα", Πρακτικά 4ου Φοιτητικού Συνεδρίου "Διοικητικής Επιστήμης και Τεχνολογίας", Αθήνα, Μάιος 2007.
• Gotzamani, K., Vouzas, F., Loginides, P. (2007), "Quality Management Practices in the Logistics Function: Results of an Empirical Survey", 12th World Congress for Total Quality Management, 26-29 September, Edinburgh, Scotland.
• Gotzamani, K., Theodorakioglou, Y. (2007), "Results of an Exploratory Study of the ISO 9000:2000 Series Impact on Certified Organizations", 10th Toulon-Verona Conference - Quality In Services", 3-4 September, Thessaloniki, Greece.

2006

• Μελιδονιώτη Μ., Γκοτζαμάνη, Κ. (2006), "Προτυποποίηση και Ποιότητα στις Χρηματιστηριακές Εταιρίες", Πρακτικά 2ου Πανελλήνιου Συνεδρίου για την Τυποποίηση τα Πρότυπα και την Ποιότητα, Θεσσαλονίκη, Μάιος 2006, σελ. 370-379.
• Βούρβαχης, Ι., Γκοτζαμάνη, Κ. (2006), "Η Διαχείριση της Ποιότητας στις Εταιρίες Παραγωγής Έτοιμου Σκυροδέματος στην Ελλάδα", Πρακτικά 2ου Πανελλήνιου Συνεδρίου για την Τυποποίηση τα Πρότυπα και την Ποιότητα, Θεσσαλονίκη, Μάιος 2006, σελ. 75-82.
• Koemtzi M., Gotzamani K. (2006), "A highlight of the prerequisites of benchmarking", Conference Proceedings, 9th Quality Management & Organisational Development (QMOD), August 2006, Liverpool, pp. 466-477.
• Gotzamani, K., Vasiliadis, C., Andronikidis, A., Livadarou, G., (2006) "Investigating Motives of Quality Assurance Efforts in the Greek Hospitality Sector: Perceived Benefits and Problematic Areas", 24th EuroCHRIE Congress, October 25-28, Thessaloniki, Greece.
• Melidonioti, M., Gotzamani, Κ. (2006), "Standardization and Quality in Greek Banking Services", Management of International Business & Economic Systems (MIBES) Conference, T.E.I. of Larissa, Dept. of Business Administration, 4-5 November, Larissa, Greece.
• Papadimitriou A., Gotzamani K., Ntinas H., Tsiotras G. (2006), "Effective practices in selective academic support services in Greek Public Universities: Preliminary findings from Information Technology Centers, Research Committees, Career Services, Public and International Affairs", Proceedings from the Society for Research into Higher Education (SRHE) Annual Conference, December 12-14, Brighton Sussex, UK.

2005

• Theodorakioglou Y., Gotzamani, K., Tsiotras, G. (2005), "The Main Obstacles In Implementing Close Supplier - Buyer Relationships: An Empirical Survey In The Greek Industry", Proceedings of the 2nd International Conference on Manufacturing Engineering (ICMEN), 5-7 October, Chalkidiki, Greece, pp. 833-843.
• Vouzas, F., Savvidou, M., Gotzamani, K. (2005), "Investigating The Logistics- Quality Management Relationship In The Food Industry In Greece. A Case Study", Proceedings of the 2nd International Conference on Manufacturing Engineering (ICMEN), 5-7 October, Chalkidiki, Greece, pp. 887-897.
• Silakou, M., Gotzamani, K., Vouzas, F. (2005), "Quality In Public Management: An Issue For Debate And The Political Benefit Of Applying ΤQM In The Local Government Sector - The Case Of Applying ΤQM In A Municipal Construction Service", Proceedings of the 8th Toulon-Verona Conference: "Quality In Services: Higher Education, Health Care, Local Government", University of Palermo, Palermo, Italy, 8th-9th September, 2005.
• Papadimitriou, A., Gotzamani, K., Koemtzi, M., Tsiotras, G. (2005), "Examination Of The Best Practices In Administrative And Organizational Functions Of The Greek Universities", Proceedings of the 1st International Conference: Integrating for Excellence, 15-17 June, Sheffield Hallam University.
• Vouzas, F., Koufidou, S., Gotzamani, K. (2005), "Is the EQA Business Excellence model a vehicle for Effective HR Utilization? The Rhetoric and the Reality", Proceedings of the International Human Resource Management (IHRM) Conference 2005, 14-17 June, Cairns, Australia.
• Gotzamani, K., Tsiotras, G., Nikolaou, M., Nikolaides, V., Hadjiadamou, V. (2005), "ISO 9000 Contribution Towards Business Excellence: The Case of Cyprus Certified Organizations", Proceedings of the 10th International Conference on ISO 9000 and TQM (ICIT), March 28-30, Shanghai, China. **Best Paper Award under Sub-theme: ISO 9000 & ISO 14000

2004

• Vouzas, F., Gotzamani, K. (2004), "Στρατηγική Διοίκησης Ανθρωπίνων Πόρων και Απόδοση: Καλύτερες Πρακτικές και Αντίστοιχα Αποτελέσματα Ελληνικών Επιχειρήσεων που Εφαρμόζουν το Ευρωπαϊκό Μοντέλο Επιχειρηματικής Αριστείας", Proceedings of the 9TH International Congress of the Economic Society of Thessaloniki, on "Entrepreneurship, Competitiveness and Growth in South-East Europe", September 23-25, Thessaloniki, Greece.
• Gotzamani, K., D. (2004), "The new ISO 9000:2000 series of standards - Its contribution towards business excellence", Proceedings of the 5TH International Conference On Quality, Reliability and Maintainance (QRM), April 1-2, University of Oxford, pp. 23-27.
• Vouzas, F., Gotzamani, K., D. (2004), "Best Practices of Selected Greek Organisations on their Road to Business Excellence", Proceedings of the 9TH International Conference On ISO 9000 & TQM (9-ICIT), April 5-7, Bangkok, Part 2, pp. 122-129.

2003

• Theodorakioglou, Y., Gotzamani, K., Tsiotras G., (2003) “Quality Management Relationship to Supply Chain Management - A Theoretical Model and Analysis of the Relationship Between Quality Management Practices and Supplier Management Practices in the SCM context”, proceedings of the IPSERA (International Purchasing & Supply Education & Research Association) Conference, 14-16 April, Budapest, pp. 305-320 (selected among the 10 best papers of the conference)
• Gotzamani, K., Theodorakioglou, Y., Tsiotras, G. (2003), "The Effectiveness of ISO 9000 Certification To Small-Medium Enterprises: Its Contribution Towards Total Quality Management and Operational Performance Improvement", Proceedings of the 6th SMESME International Conference, June 1-4, Athens, Greece, pp.494-503.
• Gotzamani, K., Theodorakioglou, Y., Tsiotras, G. (2003), "ISO 9000 Contribution Contribution Towards Total Quality Management and Operational Performance Improvement: The results of two empirical surveys in the Greek Industry", Proceedings of the 8th International Conference on ISO 9000 & TQM (8-ICIT), April 23-25, Montreal, Canada, Part 2, pp. 47-53.
• [6] Theodorakioglou, Y., Gotzamani, K., Tsiotras, G. (2003), "Quality Management Relationship to Supply Chain Management - A Theoretical Model and Analysis of the Relationship Between Quality Management Practices and Supplier Management Practices in the SCM context", Proceedings of the IPSERA (International Purchasing & Supply Education & Research Association) 2003 Conference, 14-16 April, Budapest, pp. 305-320. **Selected Among The 10 Best Papers Of The Conference

2002

• Gotzamani, K. (2002), "A Thorough Examination of ISO 9000 Contribution Towards TQM and Operational Performance Improvement. The Secrets Of Success, The Pitfalls Of Failure And The Steps To Follow", Proceedings of the 9th International Annual Conference of the European Operations Management Association (EUROMA): "Operations Management and the New Economy", Copenhagen, 2-4 June 2002, Volume II, pp. 625-638.

1999

• Gotzamani, K., Tsiotras, G. (1999), "The Effectiveness and Contribution of ISO 9000 Quality Assurance Standards Towards The Development and Adoption of TQM: An Empirical Study", Proceedings of the 5th International Conference of the Decision Sciences Institute, Αθήνα, Ιούλιος 1999.

1997

• Tσιότρας Γ., Γκοτζαμάνη Κ. (1997), "Η μέρα μετά την Πιστοποίηση κατά ISO 9000! Tελικά, ποιο ήταν το όφελος για την επιχείρησή μου;" Πρακτικά Συνεδρίου Quality Forum '97, Αθήνα, Οκτ. 1997.

1995

• Gotzamani K., Tsiotras G., Koufidou S. (1995), "Measuring the Level of Quality Assurance in the Northern Greek Industry", Proceedings of the 3rd Balkan Operational Research Conference, Thessaloniki, Oct. 1995.

1994

• Tsiotras G., Bouras D., Gotzamani K. (1994), "Strategic Information Systems for Real Time Management and Control of Production Networks", Proceedings of the HCM Workshop on Industrial Networks, Thessaloniki, May 1994.
• Tsiotras G., Gotzamani K., Bouras D. (1994), "The ISO 9000 Certification: A New Key Business Strategic Factor for Competitiveness: The Case of the Greek Industry", Proceedings of the HCM Workshop on Industrial Networks, Thessaloniki, May 1994.

1992

• Τσιότρας Γ., Γκοτζαμάνη Κ. (1992), "Εφαρμογή Στοιχείων της Φιλοσοφίας Just-In-Time στις Δημόσιες Επιχειρήσεις", Πρακτικά του Συνεδρίου "Διοικητικός Εκσυγχρονισμός", Θεσσαλονίκη, 1992.

Περιλαμβάνει Παρουσιάσεις σε διεθνή ή ελληνικά συνέδρια χωρίς δημοσίευση σε πρακτικά.

2019

• Paltayan, G., Georgiou, A., Gotzamani, K., Andronikidis, A., Kamvysi, K. (2019) “Redesigning e-banking services: Social and Environmental Challenges towards Sustainable Development”, 30th European Conference on Operational Research (EURO), Dublin 2019

2018

• Georgiou, A.C., Kamvysi, Κ., Gotzamani, K., and Andronikidis, A. (2018), “An appraisal of DEA contribution in the Quality Function Deployment Process in conjunction with some recent advances using Markov stochastic processes”, DEA40-International Conference on Data Envelopment Analysis, Aston University, Bermingham, UK, April 16-18
• A.C. Georgiou, G.N. Paltayian, K. Gotzamani, A. Andronikidis (2018), “Redesigning e-Banking services: Social and Environmental Challenges towards Sustainable Development”, 29th European Conference on Operational Research, Valencia, Spain, July 2018
• A.C. Georgiou, G.N. Paltayian, K. Gotzamani, A. Andronikidis (2018), “Redesigning e-Banking services: Social and Environmental Challenges towards Sustainable Development”, 29th European Conference on Operational Research, Valencia, Spain, July
• Georgiou, A.C., Kamvysi, Κ., Gotzamani, K., and Andronikidis, A. (2018), “An appraisal of DEA contribution in the Quality Function Deployment Process in conjunction with some recent advances using Markov stochastic processes”, DEA40-International Conference on Data Envelopment Analysis, Aston University, Bermingham, UK, April 16-18.

2017

• Georgiou, A.C., Kamvysi, Κ., Gotzamani, K. and Andronikidis, A. (2017), “Customers’ Requirements Data Fosters Collaboration Between Quality Management and Services Marketing”, ASMDA 2017, London, UK
• G.N. Paltayian, A.C. Georgiou, K. Gotzamani, A. Andronikidis (2017), “Combining Quality Management Tools with Quantitative Approaches to Improve Ε-Βanking Οperations”, Global Conference on Services Management (GLOSERV), Tuscany, Italy, 2017

2014

• Kamvysi, Κ., Gotzamani, K., Andronikidis, A. and Georgiou, A.C. (2014), "An Integrated QFD framework linking quality management with marketing efforts", 20th Conference of the International Federation of Operational Research Societies-IFORS "The art of Modeling", Barcelona, Spain, July 13-18.

2011

• Bernardo, M.; Simon, A.; Gotzamani, K.; Casadesus, M. (2011), "La Dimensión Geográfica de la Integración de Sistemas de Gestión", XXI Congreso Nacional de ACEDE, CREATIVIDAD: EL FUTURO DE LA EMPRESA, ISBN: 978-84-615-3531-6, 4-6 September, Barcelona, Spain.
• Andronikidis, A., Gotzamani, K., Georgiou, A. C. and Kamvysi, K. (2011), "Integrating DEA framework into QFD methodology", 9th International Conference on Data Envelopment Analysis- DEA, August 24-27, University of Macedonia, Thessaloniki, Greece.

2010

• G.N. Paltayian, A.C. Georgiou, K. Gotzamani, A. Andronikidis (2010), "An integrated AHP - ANP Quality Function Deployment framework for the competitive position improvement", EURO XXIV, 24th European Conference on Operational Research, Lisbon.

2009

• Paltayan, G., Georgiou, A., Andronikidis, A., Gotzamani, K. (2009), "Introducing a modified QFD design for quality improvement in the Greek banking sector", 23rd Euro Conference, July 5-8, Bonn.

2007

• Γκοτζαμάνη, Κ. (2007), «Διοίκηση Ολικής Ποιότητας και Μονάδες Υγείας» για το Στρογγυλό Τραπέζι: «Διαχείριση Ποιότητας και Βελτίωση Παρεχόμενων Υπηρεσιών στα Νοσηλευτικά Ιδρύματα», 3ο Πανελλήνιο Συνέδριο «Ποιότητα στις Υπηρεσίες Υγείας», Μάρτιος 2007, Αθήνα
• Georgiou, A., Livadarou, G., Gotzamani, K., Andronikidis, A. (2007), "Combining AHP and SERVQUAL in Measuring Financial Services Quality", 22nd European Conference on Operational Research EURO XXII, July 8-11, Prague, Czech Republic.

2006

• Papadimitriou A., Gotzamani K., Ntinas H., Tsiotras G. (2006), "Identification of selective effective practices in academic support services in Greek Public Universities: Preliminary findings from Library, Information Technology and Career Services", Proceedings from the 9th Toulon-Verona Conference, September 7-8, Paisley, Scotland.
• Papadimitriou, Α., Gotzamani, Κ., Tsiotras, G. (2006), "Effective Practices in Academic Support Services in Greek Public Universities: Preliminary findings from Career Services", Management of International Business & Economic Systems (MIBES) Conference, 4-5 November, T.E.I. of Larissa, Dept. of Business Administration, Larissa, Greece.

2005

• Gotzamani, K. (2005), "Η Εφαρμογή της Διοίκησης Ολικής Ποιότητας στην Εκπαίδευση", Plenary Speech, 5th International Conference in Language for Specific and Academic Purposes, October 1-2, Thesssaloniki, Greece.

2004

• "Διερεύνηση της Προσφοράς των Συστημάτων ISO 9000 Στην Επιχειρηματική Αριστεία", Κέντρο Παραγωγικότητας Κύπρου, Φεβρουάριος 2004, ISBN: 9963-32-307-3
• Gotzamani, K. (2004), "The New ISO 9000:2000 Series Of Standards: The Main Reasons For Their Revision and The Key Improvements", Abstracts Proceedings of the EURO XX European Conference on Operational Research, July 4-7, Rhodes, Greece.

2003

• Γκοτζαμάνη, Κ. (2003), “Διασφάλιση Ποιότητας και Συστήματα ISO 9000:2000”, στα πλαίσια της θεματικής ενότητας: «Στρατηγική Διοίκηση, Ανθρώπινο Δυναμικό και Βελτίωση Ποιότητας: Συντελεστές Ανάπτυξης Ανταγωνιστικών Πλεονεκτημάτων», Money Show 2003, 13-14 Δεκεμβρίου, Θεσσαλονίκη
• Γκοτζαμάνη, Κ., Θεοδωράκιογλου, Υ. (2003), «Η Διαχείριση Πρακτικών Ποιότητας και Οι Σχέσεις μας με τους Προμηθευτές», 23η Συνάντηση Υπευθύνων Προμηθειών Β. Ελλάδος, 28 Μαΐου, Θεσσαλονίκη
• Gotzamani, K., Theodorakioglou, Y., Tsiotras, G. (2003), "A Longitudinal Study of ISO 9000 Contribution to Total Quality Management and Performance Improvement of Small-Medium Enterprises", Abstracts Proceedings of the EURO/INFORMS Joint International Meeting, July 6-10, Istanbul, Turkey.

1997

• Gotzamani K., Tsiotras G. (1997), "The Day After ISO 9000! What was the Real Benefit for my Company?", Abstracts Proceedings of the EURO XV/INFORMS XXXIV Joint International Conference, July 1997, Barcelona, Spain.

1993

• Τσιότρας, Γ.Δ., Γκοτζαμάνη, Κ., "Λήψη Αποφάσεων με χρήση Ηλεκτρονικού Υπολογιστή: Ποσοτικές Περιπτώσεις", Πανεπιστημιακές Παραδόσεις, Έκδοση Πανεπιστημίου Μακεδονίας, Θεσσαλονίκη, 1993.