Type
ELECTIVE
Department Abbreviation
MBA
Department
MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)
Course Outlines
The primary objective of the course is to provide specialized and cutting-edge knowledge about the challenges/problems involved in quality management and improvement and its strategic importance in any organization. The aim is for students to identify and explain the main questions and problems faced by executives in terms of quality management and improvement, customer satisfaction, as well as the satisfaction of all stakeholders of a business, both in industry and in service organizations. Students practice their critical thinking about how the quality of the offered products (goods and services) is defined, how it is managed and how it is improved, as well as the quality of the operations of the organizations and make the corresponding decisions.
Students understand the basic principles, theories, methodologies and practices of quality management, distinguish and judge the role of quality within the enterprise, its effect on increasing the competitiveness of the enterprise and its importance for its overall performance and sustainability. Students recognize and analyze the basic quality models, as well as the basic tools and methods used in solving quality problems and in its continuous improvement. Each course is devoted to a specific topic of Total Quality Management (Definitions, historical development and significance of Total Quality Management, Dimensions and Costs of quality, Quality and productivity, basic philosophies and principles of QMS, ISO 9000 quality management systems, ISO 14000 environmental management systems, EFQM/ MBNQA/CAF Business Excellence Models, Benchmarking, Quality Improvement Tools, Statistical Quality Control and Process Capability Analysis, Six Sigma Methodology).
Students relate theory to practice, conclude the benefits of adopting key areas of operations management, expand and increase knowledge in the field of Total Quality Management and cultivate original thinking through the study of real cases in Greek and foreign companies. In this way they can use the knowledge and skills they have acquired in a professional / business context.
