Tsiotras George
  • +30 2310 891.575
  • tsiotras uom.edu.gr
  • Office: ΗΘ2, 212
  • +30 2310 891.558

    Tsiotras George

    Professor
    Department of Business Administration

    Professor, Academic Staff (Master in International Business)
    Professor, Academic Staff (Master in Public Management)
    Professor, Academic Staff (Master in Business Administration)


    Curriculum Vitae
    Academic Titles
    • B.Sc. in Mathematics, Aristotelian Univ. of Thesssaloniki, GR, (1980).
    • M.Sc. in Operations Research, Columbia Univ., U.S.A., (1983).
    • Ph.D. in Operations Research, State Univ. of N.Y. at Stony Brook, U.S.A., (1986).

    Teaching


    • BUSINESS CASE STUDY
      (ΟΔ0809-1)

    Type
    ELECTIVE

    Department Abbreviation
    BA

    Department
    DEPARTMENT OF BUSINESS ADMINISTRATION

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • CONTEMPORARY APPROACHES IN OPERATIONS MANAGEMENT
      (ΟΔ0702)

    Type
    COMPULSORY

    Department Abbreviation
    BA

    Department
    DEPARTMENT OF BUSINESS ADMINISTRATION

    Course Outlines

    Στα πλαίσια αυτού του μαθήματος οι φοιτητές διδάσκονται τις σύγχρονες αντιλήψεις, μεθόδους και εργαλεία που χρησιμοποιούνται στη διοίκηση παραγωγής / λειτουργιών και τη συμβολή τους στην αύξηση της ανταγωνιστικότητας μιας επιχείρησης. Ειδικότερα, τα θέματα που αναπτύσσονται περιλαμβάνουν: Συστήματα Just In Time (JIT), Ανταγωνισμός με Βάση το Χρόνο, Σύγχρονες Τεχνολογίες στη Διοίκηση Παραγωγής και Υπηρεσιών, Διαχείριση Έργων, Προγραμματισμός Εκτέλεσης Εργασιών, Συστήματα Logistics, Διαχείριση Εφοδιαστικής Αλυσίδας/ SCM, Ηλεκτρονικό Εμπόριο/ E-Commerce, Μελέτη Πραγματικών Περιπτώσεων από την Ελληνική και Διεθνή πραγματικότητα.
    • OPERATIONS MANAGEMENT
      (ΔΕ0202-02)

    Type
    COMPULSORY

    Department Abbreviation
    MBA

    Department
    MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)

    Course Outlines

    The primary objective of this course is to provide specialized and cutting-edge knowledge in relation to the issues of operations management and their strategic importance in any organization. The objective is for students to gain a basic understanding of the main challenges and problems faced by operations management executives in both industry and service organizations and to apply critical thinking and state of the art methods and tools,  in order to make the corresponding decisions. 

    The course introduces students to the basic principles, theories, methodologies and practices of operations management and helps them to understand and critically view its role within a firm, its role in increasing competitiveness and its interaction with other core business functions. Key areas of operations management are presented and analyzed, as well as the necessary tools and techniques used for successful decision making in these areas. As a result, the course offers students specialized problem-solving skills in the respective subjects.

    Each course is devoted to a specific topic of Operations Management (Demand Forecasting; Site Selection; Spatial Planning; Capacity Planning; Product design, Process Design; Inventory Management, Just-In-Time (JIT) Systems & Lean Manufacturing Time Based Competition (TBC), Supply Chain Management (SCM). 

    The topics are systematically analyzed and the corresponding scientific developments are presented. Theory and practice are combined through the study of real cases in Greek and global companies, cultivating the students' critical thinking. Finally, students study in teams and present in class, challenges and best practices from industry-leading companies in operations areas, offering significant stimuli for their subsequent research and/or professional activity.

    • OPERATIONS MANAGEMENT IN HEALTH CARE SERVICES
      (MHM0202)

    Type
    COMPULSORY

    Department Abbreviation
    MHM

    Department
    MASTER'S DEGREE IN HEALTH CARE MANAGEMENT

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • PROJECT MANAGEMENT AND FUNDS ACCESS AND MANAGEMENT
      (MPM0205)

    Type
    ELECTIVE

    Department Abbreviation
    MPM

    Department
    MASTER'S DEGREE IN PUBLIC MANAGEMENT

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • PUBLIC SERVICE OPERATIONS MANAGEMENT AND DECISION MAKING
      (MPM0103)

    Type
    COMPULSORY

    Department Abbreviation
    MPM

    Department
    MASTER'S DEGREE IN PUBLIC MANAGEMENT

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • QUALITY AND EFFECTIVENESS IN PUBLIC MANAGEMENT
      (MPM0202)

    Type
    COMPULSORY

    Department Abbreviation
    MPM

    Department
    MASTER'S DEGREE IN PUBLIC MANAGEMENT

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • QUALITY IMPROVEMENT IN HEALTH SERVICES
      (MHM0104)

    Type
    COMPULSORY

    Department Abbreviation
    MHM

    Department
    MASTER'S DEGREE IN HEALTH CARE MANAGEMENT

    Course Outlines

    Η περιγραφή του μαθήματος δεν είναι διαθέσιμη

    • TOTAL QUALITY MANAGEMENT
      (ΔΕ0302)

    Type
    ELECTIVE

    Department Abbreviation
    MBA

    Department
    MASTER PROGRAM IN BUSINESS ADMINISTRATION (MBA)

    Course Outlines

    The primary objective of the course is to provide specialized and cutting-edge knowledge about the challenges/problems involved in quality management and improvement and its strategic importance in any organization. The aim is for students to identify and explain the main questions and problems faced by executives in terms of quality management and improvement, customer satisfaction, as well as the satisfaction of all stakeholders of a business, both in industry and in service organizations. Students practice their critical thinking about how the quality of the offered products (goods and services) is defined, how it is managed and how it is improved, as well as the quality of the operations of the organizations and make the corresponding decisions.

    Students understand the basic principles, theories, methodologies and practices of quality management, distinguish and judge the role of quality within the enterprise, its effect on increasing the competitiveness of the enterprise and its importance for its overall performance and sustainability. Students recognize and analyze the basic quality models, as well as the basic tools and methods used in solving quality problems and in its continuous improvement. Each course is devoted to a specific topic of Total Quality Management (Definitions, historical development and significance of Total Quality Management, Dimensions and Costs of quality, Quality and productivity, basic philosophies and principles of QMS, ISO 9000 quality management systems, ISO 14000 environmental management systems, EFQM/ MBNQA/CAF Business Excellence Models, Benchmarking, Quality Improvement Tools, Statistical Quality Control and Process Capability Analysis, Six Sigma Methodology).

    Students relate theory to practice, conclude the benefits of adopting key areas of operations management, expand and increase knowledge in the field of Total Quality Management and cultivate original thinking through the study of real cases in Greek and foreign companies. In this way they can use the knowledge and skills they have acquired in a professional / business context.

    • TOTAL QUALITY MANAGEMENT
      (ΟΔ0803)

    Type
    COMPULSORY

    Department Abbreviation
    BA

    Department
    DEPARTMENT OF BUSINESS ADMINISTRATION

    Course Outlines

    Στο μάθημα αυτό παρουσιάζονται οι βασικές αρχές, έννοιες, μέθοδοι και εργαλεία της Διοίκησης Ολικής Ποιότητας (ΔΟΠ). Ειδικότερα, τα θέματα που καλύπτονται περιλαμβάνουν: Έννοια και Σημασία της Ποιότητας, Διαστάσεις Ποιότητας, Κόστος Ποιότητας, Ποιότητα και Παραγωγικότητα, Διασφάλιση Ποιότητας, Συστήματα Διαχείρισης Ποιότητας ISO 9000, Βασικές Αρχές και Στοιχεία ΔΟΠ, Βασικοί Γκουρού και Φιλοσοφίες της ΔΟΠ, Βραβεία Ποιότητας/ Επιχειρηματικής Αριστείας (Business Excellence), Κοινό Πλαίσιο Αξιολόγησης/ CAF, Στατιστικός Έλεγχος Ποιότητας και Εργαλεία Βελτίωσης της Ποιότητας. Επίσης, γίνεται παρουσίαση και ανάλυση πραγματικών περιπτώσεων (case studies) ελληνικών και ξένων επιχειρήσεων που εφαρμόζουν προγράμματα βελτίωσης ποιότητας και αρχές ΔΟΠ.

    Publications


    • Books (16 records)

    Περιλαμβάνει Βιβλία ή/και μονογραφίες σε διεθνείς ή ελληνικούς εκδοτικούς οίκους. Κεφάλαια ή άρθρα συλλογικών τόμων ή επιμέλεια τόμων σε διεθνείς ή ελληνικούς εκδοτικούς οίκους.

      2020

      • Tsiotras, G., “Operations Management: Sustainability and Supply Chain Management”, Editor of the Greek Edition, Broken Hill Publishers, 2020
      • Tsiotras, G., “Total Quality Management”, Broken Hill Editions Ltd, Cyprus, 2016, 2020

      2017

      • Tsiotras, G., “Operations and Supply Chain Management”, Editor of the Greek Edition, Broken Hill Editions Ltd, Cyprus, 2017

      2008

      • Tsiotras, G. “Total Quality Management and Environmental Management / Quality Control and Quality Assurance Models”, 2nd ed., ΕAP, Patras, 2008

      2007

      • A. Papadimitriou, G. Tsiotras, "MBNQA best practice for the educational quality improvement", Honorary volume for professor A. Ignatiades, University of Macedonia, 2007 Thessaloniki Greece.

      2006

      • Georgiou, A.K., Ekonomou, G.S., Tsiotras, G.D., “Case Studies of Operational Research”, Vol. A, Benou publications., Athens 2006

      2002

      • Tsiotras, G. “Quality Improvement”, 2nd ed. , Benou Publications, 2002
      • Τσιότρας Γ., «H Διασφάλιση της ποιότητας στην Παγκοσμιοποιημένη Τριτοβάθμια Εκπαίδευση», Πρακτικά Β΄ Πολυθεματικής Συνάντησης Μαρώνεια 2001, σελ. 53-57, Έκδοση του Δημοκριτείου Πανεπιστημίου Θράκης, Κομοτηνή 2002.

      2001

      • Τσιότρας Γ., Έλεγχος Ποιότητας και Πρότυπα Διασφάλισης Ποιότητας, Τόμος Β’ ΕΑΠ, Πάτρα, 2001.

      1997

      • Τσιότρας Γ., Διοίκηση Παραγωγής, Τόμος Β, Εκδόσεις Μπένος, 1997.

      1995

      • Tσιότρας Γ., «Διοίκηση Παραγωγής», Πανεπιστημιακές Παραδόσεις, Πανεπιστήμιο Μακεδονίας, 1995.
      • Τσιότρας, Γ., Βελτίωση της Ποιότητας, Εκδόσεις Ε.Μπένου, 1995.

      1994

      • Οικονόμου Γ., Τσιότρας Γ., Ποσοτική Ανάλυση Περιπτώσεων, Εκδόσεις Ε. Μπένου, Έκδοση Β, Αθήνα, Οκτώβρης 1994.

      1993

      • Τσιότρας Γ., Γκοτζαμάνη Κ., «Λήψη Αποφάσεων με Χρήση Ηλεκτρονικών Υπολογιστών (Ποσοτικές Περιπτώσεις)», Πανεπιστημιακές Παραδόσεις, Τμήμα Οργάνωσης και Διοίκησης, Πανεπιστήμιο Μακεδονίας, 1993.
      • Τσιότρας Γ., «Διοίκηση Παραγωγής - Αποφάσεις Στρατηγικής και Τακτικής», Πανεπιστημιακές Παραδόσεις, Τμήμα Οργάνωσης και Διοίκησης, Πανεπιστήμιο Μακεδονίας, 1993.

      1992

      • Τσιότρας Γ., «Διοίκηση Παραγωγής - Σύγχρονες Τεχνικές», Πανεπιστημιακές Παραδόσεις, Τμήμα Οργάνωσης και Διοίκησης, Πανεπιστήμιο Μακεδονίας, 1992.
      • Scientific Journals (41 records)

      Περιλαμβάνει Άρθρα σε διεθνή ή ελληνικά επιστημονικά περιοδικά (με κριτές).

        2021

        • S. Xanthopoulou, Kessopoulou E., Tsiotras G. (2021), KM tools alignment with KM processes: the case study of the Greek public sector, Knowledge Management Research & Practice, DOI: 10.1080/14778238.2021.1882891, Taylor & Francis
        • Mpekiaris, I., Tsiotras, G. (2021). Natural disasters and their impact on business units: The Greek case. In Kotsireas, I.S., Nagurney, A., Pardalos, P., Tsokas, A. (Eds.), Dynamics of Disasters - Impact, Risk, Resilience, and Solutions, (169), Springer International Publishing.

        2020

        • Mpekiaris, I., Tsiotras, G., Moschidis, O., Gotzamani, K. (2020). Natural disaster preparedness and continuity planning of Greek enterprises. International Journal of Disaster Risk Reduction, (47).

        2019

        • Konstantinos Dinas, Eleftherios Vavoulidis, Georgios Chrysostomos Pratilas, Alexandros Basonidis, Anastasios Liberis, Leonidas Zepiridis, Alexandros Sotiriadis, Dimitra Papaevangeliou, Aliki Stathopoulou, Eirini Leimoni, Konstantinos Pantazis, Konstantinos Tziomalos, Vassilis Aletras, George Tsiotras, (2019), “Greek gynecology healthcare professionals towards quality management systems”, International Journal of Health Care Quality Assurance, Vol. 32 Issue: 1, pp.164-175

        2018

        • O. Moschidis, E. Chatzipetrou, G. Tsiotras, (2018) "Quality costing and quality management maturity in Greece: An exploratory multi-dimensional data analysis", International Journal of Productivity and Performance Management, Vol. 67 Issue: 1, pp.171-191

        2017

        • Gianni M., K. Gotzamani, G. Tsiotras, “Multiple perspectines on integrated management systems and corporate sustainability performance”, Journal of Cleaner Production, 168 (2017), Elsevier
        • Tsiotras G., Tasopoulou K., “Benchmarking towards excellence in higher education”, Benchmarking: An International Journal, Vol. 24, 2017

        2016

        • 16. Tsiotras, G., P. Tsiotras, T. Fotiadis, ‘’Enabling Quality in the Tourism Industry: An Evaluation of Business Excellence in Greek Hotels’’, Global Business and Organizational Excellence, March 2016, Wiley Publications

        2015

        • Tsiotras G., H. Vrellas, “Quality Management in the Global Brewing Industry”, International Journal of Quality and Reliability Management, Vol. 32, Issue 1, 2015
        • Ismyrlis, V., O. Moschidis, G. Tsiotras, “Critical success factors examined in ISO 9001:2008-certified Greek companies using multidimensional statistics”, International Journal of Quality & Reliability Management”, Vol. 32, Issue 2, 2015

        2014

        • Afthonidis E., Tsiotras G., “Strategies for Business Excellence under an economic crisis”, The TQM Journal”, Vol. 26 Iss 6 pp.610-624., 2014-10-07
        • Tsiotras G., H. Vrellas, “Operational Excellence in the Greek Brewing Industry”, Global Business and Organizational Excellence, Volume 33, Issue 2, pp. 31-38, Wiley, 2014

        2013

        • Tsiotras G., Vakalopoulou M., Gotzamani K., “Implementing CAF in Public Administration : Best Practices in Europe-Obstacles and Challenges”, Benchmarking: An International Journal, Vol. 20, No. 6., 2013

        2010

        • Tsiotras, G., Gotzamani, K., Theodorakioglou, Y. (2010) “Supplier management practices in a SCM context: The case of the Greek manufacturing industry”, International Journal of Business and Systems Research (IJBSR), Vol. 4, No. 1, pp. 42-61

        2007

        • Gotzamani K., Tsiotras G., Nikolaou M., Nicolaides A., Hadjiadamou, V. (2007) “The Contribution to Excellence of ISO 9001: The Case of Certified Organisations in Cyprus”, The TQM Magazine, Vol. 19, No. 5

        2006

        • Gotzamani K., Theodorakioglou Y., Tsiotras G, "A Longitudinal Study of the ISO 9000 (1994) series' Contribution towards TQM in the Greek industry", The TQM Magazine, Vol.18 No 1, 2006, pp. 44-54
        • Theodorakioglou, Y., Gotzamani, K., Tsiotras, G., "Supplier Management and its Relationship to Buyer's Quality Management" Supply Chain Management Journal, Vol. 11 No 2, 2006, pp 148 - 159.
        • Tsiotras G, Tsiotras D., Tsitskari E., "Measuring Service Quality in Sport Services", (CTQM Journal) Total Quality Management, vol. 17, No 5, 623-631, June 2006.

        2003

        • Βελέντζας Κ., Παπαναστασίου Ι. και Τσιότρας Γ., “Δημιουργία ενός Νέου Πολιτικού Κόμματος και Πολιτική Ισορροπία: Μια εφαρμογή της Θεωρίας των Παιγνίων”, Σπουδαί, τόμος 52, τεύχος 4, σελ. 142-152, 2003.
        • Theodorakioglou, Y., Gotzamani, K., Tsiotras, G., “Supplier Management and its Relationship to Buyer’s Quality Management”, accepted for publication in the Supply Chain Management Journal, 2003.
        • Theodorakioglou, Y., Gotzamani, K., Tsiotras G., “Quality Management Relationship to Supply Chain Management-A Theoretical Model and Analysis of the Relationship Between Quality Management Practices and Supplier Management Practices in the SCM context”, accepted for publication in the Journal of Purchasing and Supply Management, 2003.

        2002

        • Gotzamani K., Tsiotras G., “The True Motives Behind ISO 9000 Certification. Their Effect on the Overall Certification Benefits and the Long Term Contribution towards TQM”, International Journal of Quality and Reliability Management, Volume 19, No. 2, 2002.

        2001

        • Gotzamani K., Tsiotras G., “An Empirical Study of the ISO Standards Contribution Towards Total Quality Management”, International Journal of Operations and Production Management, Volume 21, Number 11, November 2001.

        2000

        • Theodorakioglou Y., Tsiotras G., “The Need for the Introduction of Quality Management into Greek Healthcare”, Total Quality Management Journal, vol 11, Number 8, 2000.

        1999

        • Marnellos G., Tsiotras G., “Hazard Analysis Critical Point (HACCP): Implementation in the Greek Industry”, Quality and Reliability Engineering International, 15, pp.385-396, 1999.

        1998

        • Τsiotras G., “Αnalysis of a Two-Level Queueing Production System with Finite Dedicated Buffers”, YUJOR, vol.8, Number 2, pp.315-321, 1998.
        • Georgiadou M., Tsiotras G., “Environmental Management Systems: A New Challenge for the Greek Industry”, International Journal of Quality & Reliability Management, Vol. 2, Number 3, pp. 286-302, 1998.
        • Zantanidis S., Tsiotras G., “Quality Management: A New Challenge for the Greek Construction Industry”, Τotal Quality Management International Journal, Volume 9, Number 7, 1998.
        • Tsiotras G., "Performance Modeling of a Traffic Management System for an Intelligent Network”, IEEE INFOCOM, pp.208-215, 1998.

        1997

        • Feka V., D. Xouris, G. Tsiotras, “Mapping Strategic Groups: An International Example”, Journal of Business and Industrial Marketing, Vol.12, No. 1, pp. 66-75 , 1997.

        1996

        • Tsiotras G., Gotzamani K., "ISO 9000 as an Entry Key to TQM: The Case of the Greek Industry", International Journal of Quality and Reliability Management, Vol 13, Number 14, pp. 64-76, 1996.

        1993

        • Tsiotras G., "A Framework for Modeling a Three-Stage Queueing Production Line without Intermediate Buffers", Mathematical & Computer Modeling Journal, Vol. 17, No. 1, pp.125-129, 1993.
        • Tsiotras G., "Quality Improvement for Group-Work Management Process", in Total Quality Management, Vol. 4, No. 3, pp. 257-260, 1993.

        1992

        • Tsiotras G., "Closed-Form Expected Queueing Times of a Tandem System with Finite Intermediate Buffer: A Recursive Approach", Applied Mathematics Letters, Vol. 5, No. 2, pp. 33-35, 1992.
        • Tsiotras G., Tapiero C., "WIP, and CSP-1 Quality Control in a Two-Stages Queue-Like Production System", Computers and Mathematics with Applications, Vol. 23, No. 1, pp.89-101, 1992.

        1991

        • Tsiotras G., "Exact Analysis of the Joint Production Quantity-Quality of a Two-Station Stable Tandem manufacturing System with Restricted Capacity", Computers and Mathematics with Applications, Vol. 21, No. 4, pp.23-31, 1991.
        • Tsiotras G., H. Badr, E. Beltrami, "Blocking Probabilities for a Class of Two-Station Tandem Queueing Models", IIE Transactions Journal, Vol. 23, No. 4, pp. 331-345, 1991.

        1990

        • Tsiotras, G. "Modeling and Analysis of Multiple Class Tandem Queueing Systems with Finite Capacity", Mathematical and Computer Modeling Journal, Vol. 13, No. 2, pp.1-7, 1990.
        • Tsiotras G., Badr H., "A Recursive Methodology for the Derivation of the Blocking Probabilities of a Tandem Queue with Finite Capacity", Computers and Operations Research Journal, Vol. 17, No. 5, pp. 475-479, 1990.

        1989

        • Tsiotras G., Badr H., "Modeling the Blocking Phenomenon of Service Facilities", Mathematical and Computer Modeling Journal, Vol. 12, No. 6, pp. 641-649, 1989.

        1988

        • Tsiotras G., "Instructional Software Packages for OR/MS and POM", Mathematics and Computer Education Journal, Vol. 22, No. 1, pp. 16-29, Winter 1988.
        • Conferences (49 records)

        Περιλαμβάνει Άρθρα σε δημοσιευμένα πρακτικά διεθνών ή ελληνικών συνεδρίων (με κριτές).

          2021

          • KESSOPOULOU, E., THEODORAKIOGLOU, Y, TSIOTRAS, G., GOTZAMANI, K. & XANTHOPOULOU S., 2021. Reconceptualizing “best practices” in public sector, IFORS 2021, 22-27 August 2021 (online)
          • XANTHOPOULOU, S., TSIOTRAS, G. & KESSOPOULOU, E., 2021. Conceptualizing Knowledge Management (KM) in public sector: Α pilot exploratory case study in Greek public sector, 28th EurOMA Conference, 4-7 July 2021 (online).

          2019

          • Xanthopoulou, Styliani; Kessopoulou, Eftychia; Tsiotras, George “Identifying Knowledge Management Toolkits in Greek Public Organizations”, 26th EurOMA Conference, 15 - 19 Jun 2019, Helsinki, Finland
          • Mavrodi A., Georgiou A., Tsiotras G., Aletras V. Reliability assessment of an instrument eliciting and interpreting willingness-to-pay values for quality of life improvement. 5th World Congress on Health Economics, Health Policy and Healthcare Management. October 14-15, 2019. Warsaw, Poland
          • Mavrodi Afentoula, Georgiou Andreas, Tsiotras Georgios, Aletras Vassilis. Development of an Instrument to Assess Participants' Motivation on Assigning a Monetary Value to a Quality-Adjusted Life-Year: Qualitative Interviews and Pilot Study. 21st International Conference on Health Economics. 27-28 June, 2019. London, UK
          • Mavrodi Afentoula, Georgiou Andreas, Tsiotras Georgios, Aletras Vassileios. Design of a survey tool to facilitate cluster analysis of determinants of Willingness-to-Pay per Quality-Adjusted Life-Year. 3rd World Congress on Public Health and Health Care Management. April 19-20, 2019. Dubai, UAE
          • Mpekiaris J., G. Tsiotras, Disaster preparedness and recovery planning by Greek organizations, 22nd QMOD conference on Quality and Service Sciences, ICQSS 2019, 13-15 Oct. Krakow, Poland
          • Mpekiaris J., G. Tsiotras, “Natural disasters and their impact on business units: The Greek case”, 4th International Conference on Dynamics of Disasters 2019, Kalamata, Greece July 1-5, 2019

          2018

          • Tsiaras S., J.Papathanasiou, G. Tsiotras (2018), “Multiple Criteria Analysis in Forest Policy planning: Sustainable Agroforestry in Less Favoured Areas”, 4th International Conference on Decision Support System Technology, ICDSST 2018 & PROMETHEE Days 2018, Crete

          2016

          • Gianni M., K. Gotzamani, Tsiotras G., (2016), “Multiple Perspectives on Integrated Management Systems and Corporate Sustainability Performance”, 19th QMOD conference International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome, Italy. Conference Proceedings, pp. 571-592

            View Publication

          • Gianni M., K. Gotzamani, Tsiotras G., (2016), “Integrated Management Systems, Corporate Sustainability and Innovation”, 19th QMOD conference International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome, Italy. Conference Proceedings, pp. 1909-1912. (http://www.19thqmodconference.com/wp-content/uploads/2016/08/Program_booklet-Final_03_09-1.pdf)

            View Publication

          2014

          • Kessopoulou, E., Korea, A. & Tsiotras, G., 2014. Raising consciousness on public benchmarking – A challenge for performance improvement in the public sector. In: PROCEEDINGS OF THE 10th ICPA CONFERENCE, New challenges and advances in public administration. Chengdu, P.R. China 24-26 October 2014

          2013

          • Kessopoulou E., Korea A., Gotzamani, K., Koemtzi, M., Tsiotras G., (2013), Are CAF self-assessed public organizations ready for benchlearning? A Greek experience, in Proceedings of the 16tth Qmodicqss Conference “From LearnAbility and InnovAbility to SustainAbility, Portoroz, Slovenia, 4-6 September 2013

          2006

          • A. Papadimitriou, K. Gotzamani, H. Ntinas, G. Tsiotras, "Effective practices in academic support services in Greek Public Universities. Preliminary findings form Carrier Services", MIBES International Conference, 4-7 November, Larissa, Greece.
          • A.Papadimitriou, K. Gotzamani, H. Ntinas, G. Tsiotras, "Indentification of the effective practices in academic support services in Greek Public Universities. Preliminary findings from Library, Information Technology and Casreer Services", "9th Toulon-Verona Conference", 7-8 September 2006, Paisley, Scotland, U.K.

          2005

          • Papadimitriou A., Gotzamani K., Koemtzi M., Tsiotras G., (2005) “Examination of the best practices in administrative and organizational function of the Greek Universities”, Integrating for Excellence International Conference, Sheffield Hallam University, 136 – 142
          • Papadimitriou A., Gotzamani K., Koemtzi M. and Tsiotras G., "Examination of the best practices in administrative and organizational function of the Greek Universities", Intergrating for Excellence International Conference, Sheffield Hallam University, 136 - 142, 2005.
          • Gotzamani K., Tsiotras G., Nikolaou M., Nikolaides V., Hadjiadamou V., (2005), "ISO 9000 Contribution Towards Business Excellence: The case of Cyprus Certified Organizations", Proceeding of the 10th International Conference on ISO 9000 and TQM (ICIT), March 28 - 30, 2005, Shangai, China. (Best paper Award under Sub-theme: ISO 9000 & ISO 14000)
          • Theodorakioglou Y., Gotzamani K., Tsiotras G., (2005), "The Main Obstacles In Implementing Close Supplier - Buyer Relationships: An Empirical Survey in The Greek Industry", Proceedings of the 2nd International Conference on Manufacturing Engineering (ICMEN), 5-7 October 2005, Chalkidiki, Greece, pp. 833-843

          2003

          • Τσιότρας Γ., Α. Γεωργίου, Α. Παπαδόπουλος, Α. Σαλονικίδου, «Κατάρτιση προγραμμάτων εργασίας στην αποκομιδή οικιακών απορριμάτων», 16ο Εθνικό Συνέδριο της Ελληνικής Εταιρίας Επιχειρησιακών Ερευνών, Λάρισα, Σεπτέμβριος 2003.
          • Theodorakioglou Y., K. Gotzamani, G. Tsiotras, “Supplier management practices and their impact on supplier and buyer performance: an empirical study in Greek manufacturing industry”, EURO/INFORMS Joint International Meeting, Istanbul, Turkey, July 6-10, 2003.
          • Theodorakioglou Y., K. Gotzamani, G. Tsiotras, “Quality Management Relationship to Supply Chain Management - A Theoretical Model and Analysis of the Relationship Between Quality Management Practices and Supplier Management Practices in the SCM context”, in proceedings of the IPSERA (International Purchasing & Supply Education & Research Association) 2003 Conference, Budapes t, 14-16 April 2003.
          • Gotzamani, K., Theodorakioglou, Y., Tsiotras, G., “A Longitudinal Study of ISO 9000 Contribution to Total Quality Management and Performance Improvement of Small-Medium Enterprises”, in Proceedings of the EURO/INFORMS Joint International Meeting, Istanbul, Turkey, July 6-10, 2003.
          • Gotzamani, K., Theodorakioglou, Y., Tsiotras, G., “ISO 9000 Contribution Towards Total Quality Management and Operational Performance Improvement: The results of two empirical surveys in the Greek Industry”, in Proceedings of the 8th International Conference on ISO 9000 & TQM, Montreal, Canada, April 23-25, 2003.
          • Gotzamani, K., Theodorakioglou, Y., Tsiotras, G., “The Effectiveness of ISO 9000 Certification To Small-Medium Enterprises: Its Contribution Towards Total Quality Management and Operational Performance Improvement”, in Proceedings of the 6th SMESME International Conference, Athens, Greece, June 1-4, 2003.
          • Papadimitriou A., Tsiotras G., “The MBNQA (Malcolm Baldrige National Quality Award) Education Criteria as a tool to Higher Education Performance Excellence”, 7th Toulon-Verona Conference, 2003.

          1999

          • Gotzamani K., Tsiotras G., “The Effect and Contribution of ISO 9000 Quality Assurance Standards Towards the Development and Adoption of TQM: An Empirical Study”, in the Proceedings of DSI International Conference, Athens 1999.
          • Staiou E., Tsiotras G., “Software Quality Characteristics and Quality Assurance Systems: The Way they are perceived by the Greek Software Industry”, in the Proceedings of International Conference Preparing the Manager of the 21st Century, University of Macedonia, Thessaloniki 1999.

          1998

          • Profillidis V., G. Tsiotras, G. Botzoris, “Airports and Regional Development-The Case of the Airport of Rhodes”, 4th International Symposium on Quantitative Methods, Chios, Greece, August 1998.

          1997

          • Μπλάνας Γ., Τσιότρας Γ., “Critical Success Factors for Quality Information Systems in Government”, πρακτικά του 6ου Πανελληνίου Συνεδρίου Πληροφορικής, Προς την Κοινωνία της Πληροφορίας, Θεσσαλονίκη 1997.
          • Μπλάνας Γ., Τσιότρας Γ., “Πληροφοριακά Συστήματα Διοκητικής Αξιολόγησης”, 11ο Εθνικό Συνέδριο ΕΕΕΕ, Αθήνα, Μάιος 1997.
          • Zαντανίδης Σ., Τσιότρας Γ., “Διασφάλιση Ποιότητας και Διαχείριση Εργου: μία πρόκληση για τις ελληνικές κατασκευαστικές εταιρίες”, 11ο Εθνικό Συνέδριο ΕΕΕΕ, Αθήνα, Μάιος 1997.
          • Γεωργιάδου Μ., Τσιότρας Γ., “Κρίσιμοι Παράγοντες ISO 14001 στις Ελληνικές Επιχειρήσεις”, 11ο Εθνικό Συνέδριο ΕΕΕΕ, Αθήνα, Μάιος 1997.
          • Zαντανίδης Σ., Τσιότρας Γ., “Η Εφαρμογή Συστημάτων Διασφάλισης Ποιότητας στην Ελληνική Κατασκευαστική Βιομηχανία και οι Επιπτώσεις στην Οικονομική Αποδοτικότητα”, Πρακτικά του 1ου Συνεδρίου Οικονομικής και Επιχειρησιακής Θεωρίας και Πολιτικής, Θεσσαλονίκη Μάιος 1997.
          • Tσιότρας Γ. και Γκοτζαμάνη Κ., “Η μέρα μετά την Πιστοποίηση κατά ISO 9000! Tελικά, ποιο ήταν το όφελος για την επιχείρησή μου;”, Quality Forum ΄97, Αθήνα, Οκτ. 1997.
          • Blanas G. and G.Tsiotras, “Human Resource Management Information Systems Limitations”, 4th Balkan Conference on Operational Research, Thessaloniki, Greece, Oct. 1997.

          1996

          • Blanas G., Tsiotras G., “Barriers to Marketing and Production: Τhe Case of Operating System΄s Software”, in the Proceedings of Euroconference: Εuropean Management in Fact of Knowledge Driven Competition, Porto, 1996.

          1995

          • Μπλάνας Γ., Τσιότρας Γ., "Ηθική Εκπαίδευση και Συστήματα Πληροφορικής", στα πρακτικά του συνεδρίου, Κοινωνία των Πληροφοριών, Τεχνικό Επιμελητήριο Ελλάδος, 1ο Συνέδριο Πληροφορικής , σελ. 288-296, 1995.
          • Blanas G., Tsiotras G., “key Issues for Quality Management Information System in Government”, in Proceedings of the 3rd Balkan Operational Research Conference, in Thessaloniki, Greece, 1995.
          • Gotzamani K., Tsiotras G., Koufidou S., “Measuring the Level of Quality Assurance in the Northern Greek Industry”, in Proceedings of the 3rd Balkan Operational Research Conference, in Thessaloniki, Greece, 1995.
          • Bouras D., G. Tsiotras, “Strategic Information Systems for Real Time Management and Quality Control for Production Systems”, in the Proceedings of the 8th IFAC Symposium on Information Control Problems in Manufacturing (INCOM ’95) in Beijing, China, 1995.

          1993

          • Tsiotras G., "Management of Real Time Routing Telecommunications Networks", in Proceedings of 2nd Balkan Conference on Operational Research, Thessaloniki, October 1993.

          1992

          • Τσιότρας Γ., Βαξεβανίδου Μ., "Νέες Μέθοδοι Ανάλυσης του Προβλήματος των Ουρών Αναμονής στους Δημόσιους Οργανισμούς", στα πρακτικά του συνεδρίου, Διοικητικός Εκσυχρονισμός, Θεσσαλονίκη 1992.
          • Τσιότρας Γ., Γκοτζαμάνη Κ., "Εφαρμογή Στοιχείων της Φιλοσοφίας Just-In-Time στις Δημόσιες Επιχειρήσεις", στα πρακτικά του συνεδρίου, Διοικητικός Εκσυχρονισμός, Θεσσαλονίκη 1992.

          1990

          • Tsiotras G., C. Tapiero, "Quality Control of Tandem Queue-Like Flexible Manufacturing Systems", IFORS '90, the 12th Triennial International Conference on Operations Research, Athens, Greece, June 1990.
          • Tsiotras G., C. Tapiero, "WIP and CSP-1 Quality Control in a Two-Stages Queue-Like Production System", in Proceedings of INRIA Symposium in Optimization Systems, Antibes, France , June 1990.
          • Tsiotras G., "Management of Telecommunication Networks-Invited Paper", in Proceedings of Athens '96-The Technology of Tomorrow, International technical conference organized by the executive committee for the candidacy of Athens for the 1996 Olympic Games, pp. 202-212, March 1990.

          1988

          • Daskalaki S., Tsiotras G., Windecker R., "Network Traffic Management Operations Support for Large Telecommunications Networks", in Proceedings of the International Telecommunications Symposium '88, Taipei, Taiwan, pp. 365-370, 1988.

          1987

          • Tsiotras G., "Real-Time Detection & Control of Overload on Telecommunication Networks", in Proceedings of the First National Conference on Automation & Robotics, Athens, Greece, pp. 273-279, December 1987.
          • Other (14 records)

          Περιλαμβάνει Παρουσιάσεις σε διεθνή ή ελληνικά συνέδρια χωρίς δημοσίευση σε πρακτικά.

            2008

            • Papadimitriou, A., Koemtzi, M., Gotzamani, K., Vouzas, F., Koufidou – Xirotiri, St., Tsiotras, G. (2008) “Evaluation of a proposed Quality Assurance System in a Greek Public University”, 30th Annual EAIR Conference, 24 – 17 August, Copenhagen, Denmark

            2005

            • 105. Papadimitriou, A., Gotzamani, K, Tsiotras, G., Ntinas, H. (2005) “Examination of best Practices in Library Services among the Greek Universities”, 14th Conference for Academic Libraries, 3-5 December, Athens, Greece
            • Theodorakioglou Y., Gotzamani K., Tsiotras G., (2005), “The Main Obstacles In Implementing Close Supplier – Buyer Relationships: An Empirical Survey in The Greek Industry”, Proceedings of the 2nd International Conference on Manufacturing Engineering (ICMEN), 5-7 October, Chalkidiki, Greece, pp. 833-843
            • A. Papadimitriou, K. Gotzamani, G. Tsiotras, H. Ntinas, "Examination of best Practices in Library Services among the Greek Universities", 14th Conference for Academic Libraries, 3-5 December 2005, Athens, Greece.

            2003

            • Papadimitriou A., Tsiotras G., "The MBNQA (Malcolm Baldrige National Quality Award) Education Criteria as a tool to Higher Education Performance Excellence", 7th "Toulon-Verona" conference, 2003

            1998

            • Τσιότρας Γ., Μποχώρης Γ. και Α. Σκορδή, ‘’Ποιότητα & Υγεία-Βασικές Έννοιες και Ιστορική Αναδρομή για την Ελλάδα’’, Συνέδριο ‘’Η Ποιότητα στο Χώρο της Υγείας’’, Αθήνα 20-21 Φεβρουαρίου 1998.

            1997

            • Gotzamani K., Tsiotras G., “The Day After ISO 9000! What was the Real Benefit for my Company?”, EURO XV/INFORMS XXXIV Joint International Conference, Barcelona, Spain, July 1997.

            1994

            • Tsiotras G., Vaxevanidou M., "Customer/Supplier Relationship for Technological Products in the Greek Banking System", HCM Workshop on Industrial Networks, Thessaloniki, May 1994.
            • Tsiotras G., Bouras D., Gotzamani K., "Strategic Information Systems for Real Time Management and Control of Production Networks", HCM Workshop on Industrial Networks, Thessaloniki, May 1994.
            • Tsiotras G., Zantanidis S., Philippou J., "Implementation of the ISO 9002 Model for the Quality Assurance for Production and Installation in a Particle Board Production Line", HCM Workshop on Industrial Networks, Thessaloniki, May 1994.
            • Tsiotras G., Gotzamani K., Bouras D., "The ISO 9000 Certification, a New Key Business Strategy Factor for Competitiveness: The Case of the Greek Industry", HCM Workshop on Industrial Networks, Thessaloniki, May 1994.

            1989

            • Tapiero C., Tsiotras G., "Just-In-Time, Quality Control and the Quality Improvement Process in a Queue-Like Manufacturing System", ORSA/TIMS Joint Conference, New York, Oct. 1989.

            1987

            • Tsiotras G., "Queueing Network Models with Multiple-Customer Classes Under Different Blocking Mechanisms", ORSA/TIMS Joint Conference , St. Louis, Oct. 1987.

            1986

            • Tsiotras G., Badr Η., Beltrami Ε., "A Class of Queueing Network Models with Blocking", ORSA/TIMS Conference, Miami, 1986.
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