Eleftheriadis Iordanis   

Course Outlines

Individual Skills:

• Upon completion of this course, students will be able to:
• Explain the basic concepts, principles and practices related to the formulation and implementation of Risk Management strategies.
• Integrate and apply the knowledge gained in relation to the formulation and implementation of a risk management strategy.
• Analyze and evaluate real situations related to Risk Management
• Use scientific sources, gather and analyze data on the analysis of case studies related to Risk Management.
• Design, manage and implement strategies related to Risk Management.
• They shall take decisions on the assessment and management of interest rate risk, market risk, credit risk, operational risk and liquidity risk.
• Take responsibility for developing financial risk management strategies.

The course aims to develop the following general skills:

• Search for, analysis and synthesis of data and information, with the use of the necessary technology
• Adapting to new situations
• Decision-making
• Working independently
• Team work
• Working in an interdisciplinary environment
• Production of free, creative and inductive thinking

Andronikidis Andreas   Vassiliadis A. Christos (Chris)   

Course Outlines

The course studies and analyzes the consumer as a "decision maker". Emphasis is placed on the strategic implications of the psychological and social influences that the consumer receives during the decision-making process. Understanding consumer behavior is used by modern marketers in designing strategic marketing programs as well as in the successful design and promotion of products and services.

Modules covered in the course include: the decision-making process, information processing, perception, brand attachment, product involvement, measuring and changing attitudes, interpersonal influences on consumer behavior, purchasing behavior and choice store, and finally market segmentation applications, product placement and display.

Purpose of the course

Administrative Details

a) During the course, the practical approach of various modules and topics by business executives directly related to the subject of Consumer Behavior and Strategic Marketing due to the position they hold in their professional field is foreseen and encouraged. Special emphasis will be given during the courses to the development and analysis of Case Studies - Investigating Problems (Case Studies). Each meeting will include Case Analysis, discussion, questions as well as other immediate topics of interest to the class. Students are asked to be prepared at each meeting to discuss the week's case study. The assignment of the Case Study (case study) for discussion will be done at least one week before the date set for discussion.

b) Systematic and active monitoring and participation in the course discussions is essential. Qualitative feedback improves and promotes understanding of concepts and given situations.

c) The final written exam will cover all the course material (unless otherwise announced) and will include the following: Multiple choice questions, Short and/or longer reports (essays), one or more case studies.

d) Each analysis-presentation of the work structure must be in ppt file format. Presentations are scheduled for weeks 8, 9, 10.

e) The group work in its final form must be typed (pages of text, 1 1⁄2 spacing, Times New Roman 12, 3000-5000 words) with as many additional pages of tables, diagrams as deemed necessary by the group. Its delivery is scheduled for week 12. f) Additional information on the preparation of the tasks in the files "Instructions for writing Group Work" and "Instructions for presenting the Structure of Group Work" which you will find in the location Documents / help-ergasies / OMADIKH_ergasia g) Registration of students on the course website is necessary openeclass.uom.gr. There you will find various article packs, the lectures in pdf format, as well as material and instructions for preparing the assignments.

The course is designed to:

a) build a theoretical framework of consumer behavior and

b) help to better understand the consumer and the applications of the cognitive object of consumer behavior in strategic marketing management.

In this way, the graduate student contributes to the strengthening of team spirit in the classroom by familiarizing himself with issues of group coordination and completion of a project, at the same time he strengthens the background of the graduate students in matters of decision-making related to demand analysis and more specifically Consumer Behavior and the generation of new research ideas and the description of new trends in the use of digital technologies in the process of interpreting consumer behavior.

 

 

Papathanasiou Iason   

Course Outlines

The aim of the course is the presentation of various types of information systems and techniques that help to make decisions in the complex business environment. Examples of various types of Decision Support Systems will be presented to solve problems at a strategic, tactical or day-to-day business level. Also, special software for familiarization with methods of multi-criteria decision analysis and their applications to real world cases from the field of international business, the stock market, marketing, market research, etc. Finally, there will be an introduction to expert systems and logical programming with Prolog.

General Competence:

• Search for, analysis and synthesis of data and information, with the use of the necessary technology
• Adapting to new situations
• Decision-making
• Working independently
• Team work
• Production of new research ideas

 

Kafetzopoulos Dimitrios   Soubeniotis Demetres   

Course Outlines

 

As part of the course, students are expected to:

• Acquire and enrich their knowledge about the alternative definitions of entrepreneurship and innovation and consolidate information about the forms of entrepreneurship (opportunity, necessity and high-end entrepreneurship), the forms of innovation (Management, Technology, Services, etc.), the funding and grant frameworks for business activities, mentoring procedures, coaching and entrepreneurship support and assistance agencies.
• Demystify entrepreneurship through knowledge that will minimize the fear of business establishment and business failure. This is achieved through knowledge that contributes to understanding but also to dealing with the obstacles that the complexity of business poses to self-employment.
• Understand the different forms of business entities, they will be informed about the procedures for establishing businesses by legal form and about the tax specifics by type of books kept, income and profits. Likewise, students will consolidate the utility of growth laws, e-business, the Business Plan and the Business Canvas tool.
• Realistically identify business opportunities by assessing the business environment, identify products and services that are needed in the market, develop future balance sheets for any potential business activity to identify cost centers and sources of profit, successfully complete a process costing and invoicing.
• Register their copyrights, manage the legal framework for patents and become familiar with patenting procedures.
• Seek professional rehabilitation through self-employment.

The course aims to provide students with the following general skills:

• Ability to manage innovation.
• Ability to plan the creation of a new product or service.
• Ability to identify business islands or investment opportunities.
• Business planning and business plan development ability to ensure the profitability of the venture as much as possible.
• Ability to choose the most favorable legal form.
• Ability to handle the paperwork required to establish a business entity.

 

Tampakoudis Ioannis   

Course Outlines

Upon successful completion of the course, students will be able to:

• Know the Financial Statements
• Evaluate the information that comes from the Financial Statements
• Apply the methods of financial statement analysis
• Distinguish between the basic categories of ratios
• Identify the key profit drivers and risks
• Propose strategic actions to improve the ratios
• Analyze the ratios in combination
• Calculate the value of common and preferred shares

The course aims to provide students with the following general skills:

•   Knowledge of the content and importance of financial management
•  Critical thinking and ability to make rational decisions
•  Teamworking on case studies
•  Research, analysis and presentation of complex problems
•  Use of new technologies and software
•  Presentation, discussion, criticism and self-criticism

Kyrtsou Katerina   

Course Outlines

The evolution of prices in a market is the result of a mechanism which is fueled by the disturbances affecting an economy and the consequent investor activity. In such an environment the functioning of the real economy and the structural development of companies are given significant pressures. The increase in corporate leverage, the nature of information and the imprint of uncertainty into investor behavior are key dimensions of volatility. The purpose of the course is to understand how information and investor activity affect prices.

The student will be able to:

• to recognize situations of market manipulation,
• identify and quantify the effects of i) disruptions (e.g. COVID-19, geopolitical events) and ii) different investment strategies;
• to channel the conclusions of the analysis in a targeted manner for the benefit of the company operation,
• to understand the effect of managers' characteristic behaviors on the effectiveness of corporate governance.

Syllabus:

• Importance of information and rumor in modern markets
• Manipulation and investment behavior.
• Theory of heterogeneous financial markets.
• Corporate governance and behavioral analysis.

 

Hajidimitriou Yannis   

Course Outlines

Upon completion of the course, it is expected that students will be able to research and study the conditions and the factors that prevail in a foreign market in order to gather the information and data necessary to make a decision on whether, and to what extent, products that the firm wants to export or produce and sell in that particular foreign market need to be modified and adapted to the conditions of that market, as well as to the preferences of local buyers. They will then be able to proceed with the formulation of the export marketing plan for the specific foreign market, which will also include the definition of the 4Ps (Product, Price, Promotion, Placement).

General Competence:

1. Search for, analysis and synthesis of data and information
2. Adapting to new situations
3. Decision-making
4. Working independently
5. Team work
6. Working in an international environment
7. Respect for difference and multiculturalism
8. Criticism and self-criticism
9. Production of free, creative and inductive thinking

Hajidimitriou Yannis   

Course Outlines

After the completion of the course and their successful examination, students are expected to:

1. recognize the developments of the international environment that will positively or negatively affect the firm in which they work and to propose to its management the appropriate measures and actions to deal with them.

2. propose the appropriate actions to deal with the exchange risks involved in the firm’s business transactions in currencies outside the Eurozone.

3. choose and propose to the firm’s management the appropriate export method for the sale of the firm’s products in the market of a specific country.

4. choose and propose to the firm’s management the appropriate production strategy for the firm’s products in the market of a specific country.

5. propose to the firm’s management the appropriate measures and actions to adapt the strategic commercial or production entry strategy to the different conditions and factors that prevail in the market of each country.

General Competence:

1. Search for, analysis and synthesis of data and information
2. Adapting to new situations
3. Decision-making
4. Working independently
5. Team work
6. Working in an international environment
7. Respect for difference and multiculturalism
8. Criticism and self-criticism
9. Production of free, creative and inductive thinking

Tampakoudis Ioannis   

Course Outlines

Upon successful completion of the course, students will be able to:

• Know the basic categories of investment products
• Calculate the expected return and risk
• Apply various valuation models
• Form investment portfolios
• Evaluate the indications of technical analysis tools
• Perform investment transaction in real time
• Use stop loss or tale profit orders
• Open leveraged investment positions

The course aims to provide students with the following general skills:

• Knowledge of the content and importance of financial management
• Critical thinking and ability to make rational decisions
• Teamworking on case studies
• Research, analysis and presentation of complex problems
• Use of new technologies and software
• Presentation, discussion, criticism and self-criticism

Kotzaivazoglou Iordanis   Tsiotsou Rodoula   

Course Outlines

The course ‘Leadership, Communication and Public Relations’ aim at clarifying to the postgraduate students these three aspects of the contemporary management that are crucial for the effective performance of an organization.

The main purpose of this course is the students to acquaint and apprehend the importance, usefulness and appliance of these three fields in the academic and practical level.

In detail, its individual goals are the students to

• Understand and evaluate the meanings of corporate communication, public relations and leadership
• Realize the connection between them and the achievement of the organizational objectives
• Correlate these three meanings with those of marketing and human resources, forming a more integrated academic and practical knowledge on the human aspect of management.

After the successful attendance of this course, the student should:

• Apprehend the importance of effective communication, public relations and leadership for an organization
• Understand the differences between the transactional and transformational leadership, as well as how to implement them practically
• Distinguish the characteristics of the new and traditional media, as well as their selection criteria
• Realize the importance of the communication/ public relations strategy and develop a relative strategic planning
• Recognize the importance, characteristics and ways of formulating an effective organizational identify and image
• Perceive the importance, characteristics and ways of formulating an open communication climate within an organization
• Understand the ways organizations communicate, interactive and develop relationships with their stakeholders
• Know the stages and how to unfold public relations campaigns, using the traditional and new media
• Know how organizations can handle crises effectively
• Perceive how communication contribute to effective leadership
• Realize the role of public relations in crisis/ reputation management
• Understand the meaning and the content of corporate social responsibility
• Understand sponsoring and how to be implemented as a public relations tool.

 

 

Tarabanis Konstantinos   

Course Outlines

The course presents concepts of Information Systems as well as concepts and applications of eBusiness, such as eBusiness business models, eBusiness support services, eBusiness implementation strategies, and e-shop creation platforms. Students will acquire appropriate skills and knowledge in order to be able to:

1. Distinguish the different types of information systems in modern businesses.
2. Carry out Business Intelligence analysis using modern platforms such as Tableau, PowerBI, etc.
3. Describe uses of innovative technologies (e.g., Artificial Intelligence, Big Data, Cloud Computing, Internet of Things) in modern business.
4. Design and implement modern e-commerce business models.
5. Deploy online shops (eshops) using modern cloud computing infrastructures.
6. Utilize web analytics tools to improve online business activities.
7. Create advertising campaigns using popular platforms such as Facebook, Google, etc

General Competence:

• Adapting to new situations
• Working in an international environment
• Working in an interdisciplinary environment
• Criticism and self-criticism
• Production of free, creative and inductive thinking

Vassiliadis A. Christos (Chris)   

Course Outlines

The course aims to:

The purpose of the course is to understand the scientific background of marketing research by examining: a) the various data collection methods and techniques, b) the sources of marketing information and data, and c) the research design process. The registration of the students on the website of the course is necessary, formerly compus.uom.gr and now openeclass.uom.gr. There you can find various packages of articles, the lectures in pdf format, as well as materials and instructions for preparing the assignments.

Also, for students to be able to utilize the modern Marketing Information System, to delve into the traditional faculties of marketing research as well as to be able to evaluate marketing and market research in terms of their scientific validity and effectiveness. The pedagogical method is based on oral dialogue (i.e. lectures, discussions, speeches) and exercises accompanied by printed material, e.g. cases with the scope to build their skills on team work and use effective tools of the marketing research ideas and best practices in their working environment & business praxis.

Kafetzopoulos Dimitrios   

Course Outlines

As part of the course, students are expected to:

 

• Acquire the possibility as executives of companies and organizations, to develop their administrative abilities and skills, in order to face the new challenges of the environment
• Understand the complexity of organizational life and treat organizations as social, historical and psychological constructs.
• Analyse the complex nature of the behavior of people and groups in organizations.
• Solve complex problems and make sound decisions at both strategic and operational levels, guide their subordinates, activate their partners and communicate effectively with all stakeholders.
• Be able, by developing skills to introduce organizational changes, to convince of the usefulness of their proposals and innovative ideas, so that they are accepted and implemented.
• Be able to first "pass" and then effectively implement in the team, the department and the management the organizational changes proposed by the management.
• Explain how the behavior of individuals and groups in an organization is influenced by culture, perceptions and emotions and how this affects performance. This will be illustrated through a series of examples and the detailed examination of small studies.
• Become effective in managing teams and developing relationships within teams. This will be done by assigning group tasks.
• Understand the importance of human behavior in organizational relationships, through discussions and role assignments.

Upon completion of the course, the students (through both teaching and participation in assignments, case studies, presentations by executives, discussions in the context of lectures, the use of self-diagnosis tools, group activities etc) will acquire the following general abilities:

• Ability to make decisions concerning the scientific field of organizational behavior.
• Ability to provide solutions to practical problems encountered in the workplace and involving the human factor.
• Ability of creative knowledge, critical thinking and effective problem solving.
• Ability to interpret the behavior of individuals and groups within the organization.
• Ability to better design the organization's organizational policies, procedures and practices.
• Ability to manage organizational change.
• Ability to motivate employees.
• Ability to communicate with work groups.
• Ability to identify the appropriate leadership style on a case-by-case basis.
• Ability to design appropriate policies and practices for effective employee management.

 

 

 

Tsironis Loukas   

Course Outlines

This course prepares students for a professional role in a wide range of projects by providing them with an understanding of both the people-related and technical requirements for successful project management, as well as the organizational and strategic aspects. Guides fellow students through fundamental project management concepts and behavioral skills required to successfully initiate, lead, and execute projects in for-profit and nonprofit organizations.

Successful project managers skillfully manage their resources, schedules, risks, and scope to produce the desired result. In this course, associate students explore project management with a hands-on approach through case studies and classroom exercises. A key and often overlooked challenge for project managers is the ability to manage without influence - gaining stakeholder buy-in and access to resources not directly controlled. Particular attention is paid to the critical success factors required to overcome resistance to change. We will review the causes of project failure and how to mitigate risks through proper planning in the early stages of a new initiative.

The course covers key elements of project management, including project completion, project scope management, project time and cost management, quality management, human resources estimates, communications, risk management and procurement management.

Finally, the course was designed according to the standard PMBOK 6th guide of the Project Management Institute (PMI) and is a preparatory stage for those who wish to obtain professional certification from the PMI (https://www.pmi.org/).

The course will be developed as evenly as possible between lecture and discussion. The discussion will start from the study of real problems (case studies) with the active participation of the students being necessary. Also a part of the course includes demonstration of techniques using specialized software (e.g. Microsoft Project®).

 General course objectives. Postgraduate students are going to:

• Understand the concepts of project planning and organization, budgeting and control, and project life cycles. To identify issues in a realistic project scenario. To create a project proposal. To create the implementation of a proposed design.

• Learn concepts related to organizational workflow, including the staffing process, project planning elements, and project plan contents and project communications.

• Learn several basic project scheduling techniques such as WBS, CPM, PERT, GANTT CHARTS and resource constrained scheduling.

• Understand the relevant concepts of organizational forms, conflict resolution and issues related to leadership and task management in a project environment.

• Improve written and oral communication skills through formal writing assignments and group discussions.

• Become familiar with Microsoft Project in performing simple project management tasks.

Hatzithomas Leonidas   

Course Outlines

The course aims to develop students' knowledge, attitudes, skills, and capacities in issues linked to promotion and advertising, focusing on specific characteristics and individual strategies used by modern advertisers. Upon completion of the lecture series, students will be able to:

− Recognize and describe the following concepts: advertising concept, advertising outline, advertising brief, the hierarchy of advertising effects model, promotional mix, integrated marketing communication strategy, advertising effectiveness and selection of advertising media, social media and search engine advertising, and search engine optimization.

- Apply the appropriate techniques to develop modern communication campaigns, which will consider the constantly changing political, economic, sociocultural, technological, and physical environment based on the PESTLE method and use modern communication tools.

- Determine the advertising objectives of an advertising plan using the SMART method.

- To work in a team to develop an integrated advertising plan by considering business factors and the external micro and macro environment.

- To present a work in public and to answer claims to the questions posed by the audience.

- To be able to participate in a public debate about the role of promotion and advertising in business by developing strong arguments and opinions.

The course "Promotion & Advertising" aims to equip students with the following general skills:

- Group work through their participation in the course assignment.

- Through case studies and writing an advertising plan to promote free, creative, and inductive thinking.

- Data and information search, analysis, and synthesis using appropriate search technologies for sectoral studies, books, and scientific studies.

- Design and management of an advertising project.

- Criticism and self-criticism by participating in the assignment's presentation and asking questions to the other participants/students.

- Making decisions because of the choices they must make to plan the advertisement.

- Ability to adapt to the changing political, economic, sociocultural, technological, and natural environment.

- Respect for the natural environment through discussions of relevant green marketing advertising campaigns.

- Respect for diversity through discussing relevant advertising campaigns against gender and other stereotypes.

- Promotion of free, creative, and inductive thinking through the free participation of students in creativity and understanding exercises.

 

 

 

Vouzas Fotis   

Course Outlines

As part of the course, the students through the lectures:

They recognize, describe, define and analyze specialized topics related to Total Quality Management such as the Human side of Quality, Environmental standards (ISO 14001 and EMAS), Quality System Inspections, and Reliability

Through the work of the course they analyze and synthesize through the use of bibliographic sources contemporary issues related to TQM

Finally, they perceive and understand the importance and importance of QMS in increasing the satisfaction of internal and external customer needs, in the optimization of product or service production processes and the role of quality systems in the effectiveness and efficiency of the organization.

In the context of the course, the students look for bibliographic sources and information concerning contemporary issues of the DOP.

- They work and cooperate in groups to prepare the tasks of the course

- The students are asked to document the results of the bibliographic review as well as the conclusions and proposals resulting from their work.

- Through discussion and involvement in the lectures, students have the opportunity to freely express their opinions and produce through dialogue the ability of active listening and critical thinking.

Andronikidis Andreas   Gotzamani Aikaterini   

Course Outlines

The primary objective of the course is to provide specialized knowledge and cutting-edge knowledge of the challenges/problems surrounding the management of service organizations. The aim is for students to gain a basic understanding of the challenges and opportunities faced by executives in service management. The topics are systematically analysed and the corresponding scientific developments are presented. Each course is devoted to a specific topic of Service Management and examines the activities and management challenges faced by various service organizations.

Individual objectives of the course concern the following:

• Developing knowledge about what is happening in the area of service management.
• Study of service companies that are prominent in their industry to be used as a benchmark.
• Understanding the organizational importance of managing service businesses to achieve a high degree of satisfaction for internal and external customers.
• Developing knowledge about opportunities related to human resource development that can contribute to the competitiveness of service enterprises.
• Understanding the dimensions of service development and expansion both locally and internationally.
• Understanding the factors affecting productivity and quality in the service sector.

Theory and practice are combined through the study of real cases in Greek and foreign service companies, cultivating the students' original thinking. Finally, the students themselves study and present, through group work, challenges and best practices in the above service management topics from leading companies in their sector, offering stimuli for their subsequent research and/or professional activity.

Vassiliadis A. Christos (Chris)   

Course Outlines

The course aims to:

• To provide a comprehensive overview of the processes involved in understanding, creating and transferring value in competitive markets
• To equip with the appropriate terminology and concepts as well as with the necessary analytical tools concerning strategic marketing decisions when these are made in dynamic or even stable markets
• To help understand the landscape of industries through analysis of cases, best practices, examples and experts expressing their market experiences.

In conclusion, the goal of the 13-session course is to introduce learners to the formulation of a commercial strategy and the development of a typical marketing program. For this reason, frameworks, concepts, examples, patterns, and techniques from the field of strategy and marketing are used. The pedagogical method is based on oral dialogue (i.e. lectures, discussions, speeches) and exercises accompanied by printed material, e.g. cases

The registration of the students on the website of the course is necessary (formerly compus.uom.gr) and now openeclass.uom.gr. There you can find various packages of articles, the lectures in pdf format, as well as materials and instructions for preparing the assignments.

In this way, the graduate student contributes to the strengthening of team spirit in the classroom by familiarizing himself with issues of group coordination and completion of a project, at the same time he strengthens the background of the graduate students in matters of decision-making related to the analysis of the main dimensions, i.e. Demand, (Consumers and Customers), Market and Industry, Competition and Company Resources. He particularly understands the technical ability to support strategic marketing decisions through a hierarchical process of data analysis, goal setting and Marketing strategies and programs (Product, Distribution, Promotion and Pricing Programs). The production of new research ideas and the description of new trends in the use of digital technologies in the process of defining Marketing Strategies are also supported.

Tsironis Loukas   

Course Outlines

On completion of this course, the student should be able to examine the design and performance of supply chain networks and processes in different business contexts. Students develop competencies in accounting, digital coordination for supply chain integration, inventory management, realignment of inventory risks across time, products, channels and geography, governance of supply chain relationships, planning products and processes and international supply chain management.

Specifically, the student will learn to:

1. Critically analyze and discuss in a systematic and critical manner the concepts, principles and models related to Supply Chain Management.
2. Analytically examine the supply chain of organizations and measure performance improvement.
3. Synthesize a range of advanced and specialized concepts, principles and models and apply these for operational and strategic improvement.
4. Show an autonomous ability for research, problem-solving and an enthusiasm for independent learning

Sartzetakis Eftihios   

Course Outlines

Never has there been more pressure on businesses to rethink their processes and move their organizations forward in both a sustainable and holistic way. This is why businesses, especially large but increasingly small ones as well, are looking for experts who can understand the challenges they face in integrating sustainability issues into their operations, and help them find solutions. In this course, you will learn what shapes the relationships between business, environment and society and how individuals and organizations can effectively tackle social and environmental problems. The course main goal is to prepare you so that you can examine and understand the wider environmental, political and social context within which your business/organization operates, including the role of government, investors and clients. Acquiring these knowledge and skills you will be able to participate in creating, developing or redesigning sustainable businesses.

Upon successful completion of the course, students will improve their knowledge and skills in key areas, such as,

• understanding the interactions between the economic and ecological systems,
• identifying the impacts of environmental degradation, e.g. climate change, on businesses and examining them by grouping them into three categories: natural hazards, transition and liability risks,
• the types of policy tools used by governments and their impact on businesses,
• the impact of green consumers on businesses,
• the ways in which sustainability drives business practice,
• environmental management and corporate social responsibility,
• sustainability financing and its tools,
• the comparison and evaluation of specific alternatives so that they can assist in decision-making in businesses and organizations.

The course aims at developing the following competences:

• Adapting to new situations
• Decision-making
• Working independently
• Team work
• Working in an interdisciplinary environment
• Production of new research ideas
• Project planning and management
• Respect for the natural environment
• Criticism and self-criticism
• Production of free, creative and inductive thinking

Mihail Dimitrios   

Course Outlines

The main aim of the course is to provide knowledge and skills in applying main HRM practices and. More specifically,  completing this course, students are expected to enhance :

• Specialized knowledge and applications on employee  incentives schemes based on interactive teaching of our students with  an HR expert working in a well established HR department.  
• Specialized knowledge and applications on employee reward schemes based on interactive teaching of our students with an HR expert working in a well established HR department
• Specialized knowledge and applications on career management based on interactive teaching of our students with an HR expert working in a well established HR department.

GENERAL COMPETENCIES:

• Developing research techniques and analysis of data using new technologies
• Acknowledging problems that require a solution
• Developing autonomy at work
• Developing team working   
• Working  in international environment
• Ability of  critique and self-critique
• Developing new research ideas and issues
• Developing inductive reasoning

DEVELOPING STUDENTS’ SKILLS

• Developing students’ skills in assessing HRM published research in HRM literature with emphasis on employee incentives, rewards and career management
• Developing students’ communication skills and more particularly their presentation skills
• Developing students’ ability to apply HRM practices in their own workplaces

 

Gotzamani Aikaterini   Tsiotras George   

Course Outlines

The primary objective of the course is to provide specialized and cutting-edge knowledge about the challenges/problems involved in quality management and improvement and its strategic importance in any organization. The aim is for students to identify and explain the main questions and problems faced by executives in terms of quality management and improvement, customer satisfaction, as well as the satisfaction of all stakeholders of a business, both in industry and in service organizations. Students practice their critical thinking about how the quality of the offered products (goods and services) is defined, how it is managed and how it is improved, as well as the quality of the operations of the organizations and make the corresponding decisions.

Students understand the basic principles, theories, methodologies and practices of quality management, distinguish and judge the role of quality within the enterprise, its effect on increasing the competitiveness of the enterprise and its importance for its overall performance and sustainability. Students recognize and analyze the basic quality models, as well as the basic tools and methods used in solving quality problems and in its continuous improvement. Each course is devoted to a specific topic of Total Quality Management (Definitions, historical development and significance of Total Quality Management, Dimensions and Costs of quality, Quality and productivity, basic philosophies and principles of QMS, ISO 9000 quality management systems, ISO 14000 environmental management systems, EFQM/ MBNQA/CAF Business Excellence Models, Benchmarking, Quality Improvement Tools, Statistical Quality Control and Process Capability Analysis, Six Sigma Methodology).

Students relate theory to practice, conclude the benefits of adopting key areas of operations management, expand and increase knowledge in the field of Total Quality Management and cultivate original thinking through the study of real cases in Greek and foreign companies. In this way they can use the knowledge and skills they have acquired in a professional / business context.